Customer Ratings & Reviews

I’m store the employees are top notch but having to send out to the facility for fixes definitely not !

A little expensive, but necessary as electronics don't seem to last.

It’s alright but I purchased this warranty for a laptop I wasn’t allowed to return. So it was money wasted.

Definitely a must if you buying expensive tech and have children. Having to pay full price all over again because you didn't get a warranty isn't a lesson you want to learn the hard way.

I got this just in case I have any problems I cannot figure out myself.

I got this just in case I have any problems I cannot figure out myself.

Don’t get me wrong, I always appreciate a warranty in case something happens. I have typically always purchased a Geek Squad warranty in the past & been happy. It’s just for some reason this time, I have had to return my laptop twice in a row after turning it in gor original repair in July 19, 2022. Both times it came back with a different issue that I didn’t have before and I have to send it back. It is now September. So frustrating!! Not happy!

I had a computer issue and the man that helped me seemed to be confused and had to ask questions from other employees, then I had to leave my computer with them and my box that I left with them with my computer in it was thrown away when I returned to pick it up, not to mention they had my computer for like over 2 months. I had to go into the store and ask about my computer as it had been so long and they checked in the back and my computer was ready, but no one had ever called me to tell me and I had to miss out on a school term since I had no computer.

I took in my Mac M1 to try and get some drivers for my printer that I had purchased for my wife and the members who helped me had no idea what do. I was very disappointed

Haven't used the service yet, will update the review once I do.

I bought this to support the HP laptop we just purchased. I normally don't buy extended warranties, but laptops are fragile creatures so I felt it was a good investment. I won't really be able to evaluate the purchase until/unless I make a claim.

I always get the protection, but rarely need it. it is always piece of mind knowing my device can/will be fixed if it is damaged in the final hour of a warranty.

Horrible!!!!!! I never opened until it was too late to return and when I did it wouldn’t keep a charge’ I then took it back to BEST BUY and they made like the battery was good’ I then decided to use it and plugged it in to charge once again cause even when it’s completely off the battery doesn’t keep charge! This time I plugged it in for almost 5 hrs and it never charged up! I hate that I brought it from Best Buy I always had trouble out of their laptops but I listened to my Nephew and brought it and I regret it!!!!

I have not had to use the Geek Squad or the protection yet so I can't really speak on this. But I have not had an issue with my purchase so I guess that is a good thing.

I find that for the most part having an extended warranty is a good thing. You pay extra upfront but in the long run it saves you money on repairs. If they need to send it out it takes forever to get it back sometimes, that the drawback.

I purchased the extra protection to go with my son's new computer. Thankfully, we did not need to utilize the service. It was comforting to know if something should go wrong, we had a back up plan.

Geek Squad coverage is completely worth it to protect your devices. On this purchase, however, I returned the device and can’t figure out how to get a refund on the protection.

Geek Squad always tries to help with any problems, but it is a little tuff communicating what is needed with this crazy “year of the virus”.

Good for the price screen could be a little bigger overall good value for price

Dropped computer on power button and didnt want to start anymore. Dropped off computer on 5/30 and was told it would take around 2 weeks to repair. On the tracking status is showed computer did not get to repair center until 6/11 where the part was ordered. Computer needed an agent to be assigned for repair on 6/13. And no status since then. No idea when I will get it back. Good thing I dont need it for work or otherwise I would be way more frustrated.