Customer Ratings & Reviews

I hadI have very specific with Cheeks for Art in the pan how when my son was ready to use his issue with his warranty want to hear the fire so I never got a chance he would probably be for

Don’t use geek squad much but I hope they are dependable ! See them driving all the time

Haven't used it yet. It's insurance, for what I consider a likely problem.

I used GS before on my laptop to get repairs done to the screen. When I received my laptop I noticed the speakers(HarmonKardon) weren't no where near comparable then when I sent them out.

So far so good, will need to wait a few more years to see if this service is worth it. One possible issue is that the will have your computer for a few weeks while they repair it

Was bery friendly amd explained everything clearly. However i had 2 pay a 1 time fee of 199$because they said it was a software issue. Which is NOT covered under 3 yr protection plan

Never had to use the service so not sure if it was worth the purchase.

Never had to use the service so not sure if it was worth the purchase.

Haven’t had to use them yet so I can’t give a review right now. We used them in the past but wasn’t really happy with the outcome & don’t feel it was helpful.

Not too sure yet how i feel about purchasing this protection plan. I do have rest of mind knowing that my equipment is protected but I hope it's worth the 300 i spent on two years.

I purchased this service and have never used it. There are no instructions. I guess if I need assistance I have to take my computer down to the store which means standing in line. That just is not productive for me. It really has been a total waste of money!!!

I haven’t used geek squad because I tried to reach out and they said they couldn’t help me and now we are in quarantine and I don’t know what to do because my protection is running out soon

Purchased for my laptop. The in-store Geek Squad folks are nice enough, you can set an appointment, they will attempt to repair in store first which can be a fast turn around if your issue is fixable. If not, they send it off to a repair center...this is where it falls apart...I brought mine in for a bad microphone on my laptop and it is a 2 month turn around. The in store group said "HP used a low quality microphone that does not pickup human voices, only high pitched clicks and claps, and this is not a defect, just an engineering design flaw on HP's part". If we send it off, you will likely get the same answer and not a repair since HP used a poor quality microphone. If you are hard on your items and break them then this might be for you, but this was a waste of $350.00 for me to have purchased this. I am still going to send it off but will not have a work laptop for 2 months as result which is a big deal given what I do for work. Should have bought a MacBook.

I would not recommend using Geek Squad for electronic repairs. I paid extra for the protection plan and when I eventually had to use it, it was a nightmare. They kept my computer for over a month (though I was told it would take no more than 2 weeks total), could never get a straight answer from anyone on the status of my computer, and eventually ended up having to spend an hour on the phone with customer service to get them to give me an authorization code so that I could just get an exchange. It seemed like every time I talked to anyone in customer service they were just making up stories as to what was going on with my computer. I'll never pay for this service again.

I dropped my computer off for repair and it took a week to even ship to the repair facility. I have been trying to get an update after it was supposed to have been returned and no one can provide me an update. I have spent hours on with customer service and they claim that they can only escalate and it takes days to get a response...no one can call Geek Squad city for an update. We now have been without our computer for 4 weeks. I wish I did not purchase this and used a local vendor for repairs.

It took me 30 days, numerous phone calls, and much consternation to use this "Service". Softdrink was spilled on the keyboard and boom, no more laptop. The first person I talked to told me that because of COVID, they were not servicing Chromebooks, just "real" laptops. My experience went down from there. 30 days without the laptop top, uh, pretend? computer that is/was used for school. Extremely poor customer service.

I purchased this as an insurance against any accidents to my lap top while I travel. After 2 years your computer probably is outdated but renewing may be ok if the value is in it still.

They replaced a laptop that I had protection on, but they were unable to repair it.

Had trouble returning an item to exchange for another one.

Best Buy is to busy and crowed to get the help you need. You will spend an hour in there just waiting to get help from a associate.