Customer Ratings & Reviews

Needed it, but didn't want it. This crud costs as much as a refurbished one, I'd say. I mean, jeez. What's the point?! I don't remember how much exactly. But I do remember it being more than HALF of the product I was buying!

Best Buy shipped this item in an oversized box with no packing material…

The GEEK Squad was not very helpful in helping me reconnect my HP laptop with my HP printer. The first person could not help, and they connected me to someone else. Even though I purchased the protection they wanted to charge Another $39,00 to help me connect.

The computer died and we purchased the extended warranty and they REFUSE to fix it I use to buy a lot from Best Buy but not going to anymore if I could give 0 stars I would

Covered fixing laptop but not the part they fixed. Fixed lap top then couple months later same problem but no coverage for the part and laptop was out of warranty at that time

Don't do it guys. This warranty isn't worth it. They make it seem like they'll cover just about anything but they absolutely won't. I got a gash in the shell of my laptop so I took it into Best Buy and they sent it to the warranty company only for it to get sent back to me with a paper saying it's not covered. They had my laptop for almost two weeks only to not fix it. BestBuy accepted the laptop knowing what the problem was and they still sent it off to this company telling us it would be covered. Both of these companies wasted my time. Apparently they don't cover what they call cosmetic damage even though this scratch is actually a gash into my laptop shell. I won't be buying any warranties from BestBuy in the future now that I've realized they are just a con for more money.

You have to pay an ADDITIONAL $100 for data backup when you use this [this should be included!!!]. I had to use this because my son's Dell died after 14 months. Yes, they refunded me, but the refund was for the original price and not the cost to replace the item at today's costs, plus you lose the $300 you paid for this warranty. It's still better than losing it all but I feel it could be much better.

I bought this 3 year plan with my laptop 2 years ago. I brought it in today with a totally black screen. The girl that was helping me told me that repairs are not covered since they could do them in house and not have to ship my laptop out. She also told me that if I spilled something on it, it would have been sent out, and been covered. (Next time I will just say that I spilled something on it.) She said it would be a $100 diagnostic charge plus any repairs parts and labor done. I told her to get a supervisor as I paid almost $500 and didn't see why I should have to pay for the repair. The supervisor came over and said that only software or tech issues are not covered. Any hardware is, and therefore my repair is totally covered. He also said they had to send it out and it would be a minimum of 4 weeks for the repair. After today I would have to think twice before buying the plan again.

I haven't used the warranty yet so I am not sure how quickly I will be assisted.

At this point at least 12 man hours have been spent attempting to get to the correct person to resolve how to even use a protection plan issue. As this letter is being typed, the other customer who had been on the phone with agents for nealry 45 minutes was transferred back to the start menu! A full week ago, we had gone through this before and were told a box to ship our laptop to the nearest store was being sent. It never arrived and agents looking at the account clearly do not see notes about it. The product (laptop) only worked for 2 weeks before it broke. It has been 2 weeks since then and this customer is still unable to get it repaired. We missed the deadline for a full refund, should have called sooner. We now have to drive 344 miles and cross a toll bridge for a repair. This will take at least 2 days of man hours on the customers end. Clearly, as customers, our time is worth negative money. We are loosing so much time and money dealing with this issue, that we have lost money by purchasing this plan. Please do not put yourself in this situation. If you do not live near a Best Buy, you can not use their repair plan.

Have not had to use this yet, but then do I want too? Kind of a gamble on the product if you don't purchase it so what does that say about our consumer confidence.

They were ok not sure what I was expecting wanted them to be able to do more

More expensive than needs to be and is very deceptive. Apparently you CAN extend the warranty on a laptop through the manufacturer (ie: HP, Dell)

I haven't used this, but it does give me some peace of mind since my original laptop that I purchased direct from HP was dead on arrival.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Absolutely dissatisfied. Horrible service; I bought a $1200 laptop and when opened later found out it was dented. Contacted geeksquad to see if they can replace it or fix it for me and they said they couldn’t do anything for me.

Descent but not worth it since I don’t have a need to use them that much at all.

It's something good to have just in case something happened in the future your never know let see if it's is truly ensured wen you go to use is wen you know