Customer Ratings & Reviews

I expect more from a name like Geek Squad but over the years, this service has become less impressive. It's always such a mission to get anything done in a convenient or timely manner. The customer service is often abysmal and during the pandemic this was altogether useless. Unless you get a full new replacement, this a kind of a pain to bother with.

Thank fully haven't had to use the protection. Bought as an insurance policy. I know from past experiences that the Geek Squad support and packages are hit or miss...

I have not used the warranty yet. It is always good to have a warranty.

Don’t really need the protection plan for a year because it’s not worth it, but it maybe if you get the 3 year plan

When purchased I was led to believe that my laptop was fully covered. However does not covered problems caused by software

it's worth it if you have an issue within the 2 years but NOTE that they will NOT let you Add On coverage later

My geek squad service was good. The people were very friendly and helpful.

This pc desktop has multiple features to use as a pc desktop, tabletlet and touch screen.

Sent the unit back due to a defective power button. Wasn't interested in using this; it wasn't all that great.

Always good to make sure you get INS. but i wish they were included sometimes over a certain amount spent. Sure I'm not the only one who thinks it.

This plan doesn’t cover didly squat! I literally made a recent purchased an HP laptop and figured that I would be covered for software/hardware unforeseen warehouse issues. I made the purchase 9/6/21 for classes. I literally downloaded zoom and windows and the microphone is faulty after multiple updates. Following bringing the device in store I was told I would have to pay an additional $200+ to fix a possible software issue that may require a hard reset which may/may not work. Really!?! I just purchased this device, paid for a warranty and y’all want more money? What in the world is the so-called warranty for. That said, this is the 3rd computer I’ve purchased from BB Clw, other 2 devices no issues. No manager support or customer loyalty. Warranty is as good as monopoly money.

While I never had any issues during my first year as a GeekSquad customer I expected to be able to renew the service. Unfortunately I was not and now may have to pay out of pocket for technical issues with the computer I bought the service plan for in the first place.

I purchased this just to make sure but I feel like I did not needed since I never got to use it and it was just money invested in something else that I didn’t need

I took my laptop in to have the info backed up on a flash drive and they lost my computer! Now they say they won't replace it.

Just didn’t need it as much as I thought I would and they could repair my MacBook

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

It is a good option for a basic laptop. Good starter laptop

Good service, the only downside is that we have to send the computer back to the repair facility - 3 weeks without it

I honestly should’ve known better not to but this protection for my laptop. If you take care of your electronics and know that you won’t break it in any accidental way, don’t let them convince you with their whole “better safe that sorry” talk. If you’re worried about any long term defects down the road, register the manufacturer warranty. Only buy it if you know you are prone to breaking your electronics and don’t take proper care of it at all.

I purchased this protection for my Dell laptop purchase. I used it last year when my trackpad failed. They fixed one problem but created another problem when I could not cut & pace. I had to use this service again. Point being. They should check their work before returning the device as fixed.