Customer Ratings & Reviews

Kind of irritated I bought two years of this protection when ASUS provides damage and spill protection free for the first year.

I bought 3 chromebooks and 3 warrantys on line in November. We live in a remote area and the closest best buy is 3 hours away. One of the hinges broke on the chromebook and I was told the only way it could be fixed is if I bring it to the store. I bought it online because I do not live near a store. So basically I bought 3 warrantys totalling a little over 130 dollars and they do me no good unless I drive 6 hours round trip to drop of the chrome book. Biggest joke ever will never shop best buy again.

The laptop was working really well until last week out of nowhere the hinge came off. I’ve never drop it. Only used it for school work. Don’t buy this product.

They are good at trying to figure out and fix things. I bought the wrong thing, but have used it several times and feel good value for price.

Laptop was less than a year old and was sent in for corner crack in screen. Was told not able to repair. Was given an instore credit for 2/3 of what the product cost and nothing was ever mentioned about the extended warranty purchased.

Although I didn’t use the geek squad service l, it can be beneficial to those that run into technical problems often.

I was happy when I bay the laptop but just two week later after pass one year of warranty my computer start with problems

Bought this along with my $1600 surfacebook. Up front Best Buy will bend over backwards and promise you everything with this protection plan but when it comes to actually getting help they give you attitude, a hard time, and makes it seem like they don’t have time to help you. It’s like you have to beg for their time as if you didn’t just pay $200+ for the protection plan. NOT WORTH IT

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

They did a good job with mounting my tv however when it came to my computers repairs they always find a way to not do anything to help or up charge you.

Meh. My milkshake brings all the boys to the yard.

Dropped chromebook off at our local store for repair. We had it sent to a store near my daughters college for pickup once fixed. Only worked for a little while after and then was never able to turn on again. We were told we are now outside of warranty. Purchased 08/2018 and had a 2 yr accidental protection.

Waste of money! Had to make numerous long phone calls to get this refunded after 2 months! Finally when approved, had to go to the store to get the refund and the representative at the counter was extremely rude! Told me the insurance was used up because the cost was higher than the premium. I asked what if it had been repaired and he just shrugged his shoulders and told me there is a supply chain shortage, haven't you heard about all the ships waiting to off load their merchandise? There's a shortage so we can't help you. You're lucky we are giving your money back! Unbelievable! Where was this guy trained?

Worked ok for when i needed it. Good investment. ssok.

I haven't had to use it yet, but it does offer peace of mind.

We failed to get help when we had difficulty in installation of a software. I hope I do not have any problem if my computer malfunctions.

Didnt work out for me. Damages on computer weee higher than the cost of inaurance

Haven’t had to make use of it yet, but glad to have it in case of a problem

Have not used this service yet. Maybe will for internet issue.