Customer Ratings & Reviews

Have not used this service yet. Maybe will for internet issue.

cancelled this as 2 years was going to cost me $189. that is almost the price I paid for the laptop. they will let you cancel but the refund took an entire 10 business days.

Geek Squad team at the Montrose, Oh store is ineffective, they lack knowledge in common sense setup for laptops. They had to re-do our TWO computers twice. They sent us home with a computer that we bought that had a damaged hard drive and they admitted they knew. After exchanging it for another one, they sent us home with a password on the device that kept the computer provisioned for the store demo. It was ridiculous the hours and meetings we had to have with them to get resolution. I won’t buy Geek Squad EVER again.

This protection is a scam! My laptop broke, Geek Squad service failed to fix it, Best Buy refused to provide same model replacement, because it cost more now. I was issued the discounted price of the laptop back to store credit, that is not enough to buy same laptop in Best Buy now, and I lost $200 that I paid for 3 years of Geek Squad service!

terrible service getting the replacement from the warranty. Just received an email that die to the delay they will likely just cancel it which puts us out a computer even though we purchased the warranty

My experience with this protection was horrible. In the end, I just wrote my device off as a loss. DO NOT PURCHASE if you do not live near a Best Buy location and are positive it will not close. My nearest Best Buy location was about 2 hours away...but that one closed making the next closest location an almost 4 hour one-way trip. You MUST do repair drop-off in-person and, if they decide the device will not be repaired but exchanged for a store credit, you HAVE to return IN-PERSON to finialize thie credit..you can't do it on the phone, you can't do it via email, you can't do it online...even if you initially purchased the item online. Best Buy, please visit your policies in this matter. I've lost hours on the phone trying to work out a solution and now I've lost the price of my device and this extra protection.

Never used them, I think it's awful that as a Best Buy loyal rewards member that I would have to pay the amount of money to have them come out.

I have used geek squad before in the past and they have done phenomenal work, only thing is I just bought a computer not too long ago and got the 2 year plan, yet it seems that the only proof I have is carrying the receipt around. I know I am going to lose it within 2 years, don't understand how they cannot seem to find it by using my best buy credit card I signed up for or have it attached to my account.

Was not offered when I purchased product. Thankfully I was able to buy but it was pretty expensive. Like I said, needed for a product like this.

It is very difficult to get service through the plans sold by Best Buy. Some people may benefit from going into the store to drop a product off and then picking it up when it is is fixed. As for me, I would just as soon mail it in, a service that Best Buy offers but that I didn't know about during the ordeal of getting my laptop repaired, which took about a month. As for the repair itself, they did half of what I requested, the other half they didn't address at all, and now my camera switch doesn't work. One thing I learned after it was too late to return the plan is that even though I purchased my laptop at Best Buy, I could have bought a plan through HP. I mean, the moment you turn on a new computer you get lots of offers by HP to buy one of their plans. Oh well, I learned my lesson.

I bought an ACER Chromebook. The chromebook was defective. I bought an ASUS Chromebook when I returned it. My insurance "that I paid for" should not have been used for something that was bad when I got it. They would not switch the policy to the ASUS. I don't like wasting money, and dealing with your store policies is a waste of both time and money.

Needed to replace my charger for my chrome book through my protection plan. I was on hold for 30mins Until I was able to talk to a rep at geek squad. Told him what I needed, He transferred me to another department, after talking to that department for 30mins he said he needed to transfer me back to geek squad. Was I hold for another 30mins just to have someone hang up on me. Didn’t get anything resolved.

Hope we never need to use it but decided better to have it.

I've not yet gotten any value from this purchase , but it is "insurance" -- any pays of in the event of a problem. Hard to know whether insurance is over priced or not.

If you’re tech savvy it’s not really needed. Only thing I’d say buy is warranty

Always good to have help when you need it very friendly

I haven't had to use it, and hopefully I never do but they generally seem to be pretty good about handling any customer service issues

Helps out just in case! Always nice to have protection!

Good products I have bought from best buy. I'll be back

Have never used a protection plan on a laptop so the verdict is out as to how geek squad would remedy a situation shall it arise.