Customer Ratings & Reviews

Best Buy sells you their ridiculously priced warranties, and does little to nothing to assist you with your damaged product. I had such a fight with fixing my laptop, and then they credit you back the price of the laptop at the time, as opposed to replacing it with the same or similar equipment. So if the one you bought a month ago is now higher priced, you're out more money. What a cruddy warranty! Do better, Best Buy!

I bought the laptop on 4/25 . I returned it the next day on 4/26. As soon as I powered it on it ran really slow , and gave me the not responding message when trying to go on the internet . Nothing would load . That is ridiculous for it to be the first time I turned the laptop on. I would not recommended at all . The computer did not work . The restarting even took a while . Poorly made.

Too bad it doesn't cover my cracked TracFone screen. But great job on data transfer from my old fried PC,s hard drive.

They couldn’t repair my crashed MacBook so I dropped the service

Still waiting to see if someone is going to show me about the protection plan and go over the details with me

battery does not stay charged long and the coloring is a bit more reddish than photo companies computers are.

So far so good. Wasn't able to get a manufacturers warranty but was able to add this. Seems like a good deal for laptops.

Why did I pay out the nose for this protection if my laptop is to be misdiagnosed and I'm told I have to send it out for 4-6 weeks to be fixed. 4-6 weeks is an absolutely ridiculous timeframe, if I could go without my laptop that long then I wouldn't even bother getting fixed. Everyone is nice but 4-6 weeks is absurd especially when it is both less than 6 months old and I have purchased the extended warranty

Haven't had to use it so I really can't say much about it. I don't usually get warranties but did this time.

Purchased because who knows lol but overall does help out

I have not used my geek squad protection my laptop was stolen. It's unfortunate that theft isn't covered or even offered.

Horrible. 3 or more weeks to repair. Sat in the box for a 2 months. Tried to charge and the charge port is bad. Didn’t bother to test before handing back to me. Trying to sell on eBay as they won’t refund my money for unit. Just an unpleasant experience and a promise that was barely kept. The more time wasted the less the item will be worth when eventually listed on eBay.

Not the best protection plan, but it in theory should work.

not always the best protection. had a difficult time trying to get a laptop replaced after multiple visits.

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

An excellent thing to have. I love the protection and all that it covers. This was a great investment.

Not was it, i was having problems and they said they could not fix. Wanted to come out to fix, but would charge me $50.00

Plan is useful only if you have any repairs. I had a bad experience with the Geek squad technical team for one of my repairs.

I bought the plan for our printers and small electronics as those always seem to break and have had amazing support from Best Buy. That's why I got it for the laptop I bought and have had NOTHING but problems with it (it has been in 5 times for the same thing in less then a year) and they talked me into the software protection ( another pricey plan) because they said it was software issues and they still have not gotten it fixed! You can get insurance on a laptop cheaper with your homeowner's insurance and it can last much longer!

I wish they would reduce the coverage protect plans. It is too expensive. However, Best Buy protection plan are very good.