Customer Ratings & Reviews

I took my Chromebook in because it quit working and it would not charge. I was ignored and told that I had to buy the $199.00 the Geek Squad Service Contract to be helped! Talked to Geek Squad person out on the floor and said if I had an extended warranty they send it to their repair shop and they would repair it or send me a new Chromebook. We went back to the Geek Squad and he talked to one of the Geek Squad and told him to help me with a Repair order and he kept saying to hold on for a few minutes while he helped another customer and eventually I left when he said I needed to make an appointment, for a Repair Ticket! That was bad Customer Service in my book!!! I won’t go back to the South Wadsworth store!

Bought the 3 yrs geek protection for the laptop that just not working properly and we ended up returned the laptop. But they won't let you get the credit for the $69.99 protection plan. And after argued a lot with different customer serv. finally got it back, only with gift merchandise... so dissapointed :(

Hope I dont gave to use it, but is comforting to know if something happen it will be taken care of.

This is a must have if you have electronics. I have used them before and they did a great job with transferring information.

The agent is fixing my laptop now. Haven’t known whether they completely fixed or not yet, but their service is great.

Decent price? I guess so. Brother got it for his laptop. Hopefully if he needs it there won't be any problems using this.

Only works for damage. Software issues are separate and not covered.

What's the point of paying monthly if they won't replace unless you pay in full. Might as well buy a new phone.

Just bought this on Christmas Eve for my daughter and it will not hold a charge at all. I even had her wait to charge it 3 different times until the battery was very low to build it up and make it stronger and it’s horrible!! She barely has anything downloaded on there.. very disappointing

i bought a laptop online on june 18. Protection was activated june 19. I still do not have the laptop. It is supposed to be here june 29. I think the protection should start at the time of delivery, not purchase. Typical best buy games they play. I only bought yhe laptop thru them because it was a better deal than i found rlsewhere. i know its only 10 days so far but that is 10 days of coverage for a product i do not have yet.

When I originally got protection for my device it was indicated that "if anything happens" I would be available for the same device with no hassle. Nope. Device USB port went out and then the sound hardware all in first year of ownership, I'm told that the device has to be mailed off for review and to get all information off what I use as my primary work device. No loaner or anything. Waste of money.

I’ve seen really amazing warranties, and I’ve seen terrible ones. This warranty is appropriate in a lot of aspects, only because it’s on the pricey side of things. I can’t be upset, since I bought it. I guess you pay extra for the peace of mind.

Purchased and never used. Not sure if it’s worth it or not to be honest. But can’t give 5 star because I’ve not used

All laptops need a warranty. This is always necessary/required.

I returned this with the laptop that quit on us it was a open-box so you get what you pay for rite. I chose total tech over repurchasing this & im glad i did. Sooooo many great benefits too with TT that this just doesn't even compare! Its a little pricy but pays for itself fast. Its still geek squad just with better service for us for a change !!

I purchased a $2000+ HP laptop with 3 year Geek Squad protection plan. My laptop was damaged around a year into the ownership. Best buy sent the laptop off for evaluation and a month later, i'm still waiting for either the laptop to be replaced or repaired (No communication). I work overseas so I had to spend another $2300 to purchase another as I cannot complete my work without a laptop. I expect a lot more out of the $350 i spent on the plan and the promises made during the purchase.

other than it makes upgrading anything expensive its not a bad thing to have

Typical extended warranty protection. I haven't had to use it yet but the peace of mind is always there

That said, the warranty was 2 years and looks pretty comprehensive. Hard to evaluate until / unless I actually make a claim.

This is the second time that I purchased this warranty only because I didn't feel safe not having a warranty at all. The first time I spilled some water on my laptop, geek squad fixed it free of charge. It came back with other problems though that weren't there before and I kept having to send it back and forth for almost 2 months! I finally got an employee to talk to a manager to just let me get a new laptop and I still didn't even get a full reimbursement and had to pay $200 for it.