Customer Ratings & Reviews

the agent completed the job with some directions ...

Works just don't like the fee charged. protection is a good thing to have.

Good idea to get this. The insurance is worth it. We always get it.

I do not recommend this service. It's expensive and not sure that people are aware that Geek Squad sends out their repairs and one would have to do without their computer for 3 weeks or more, even for simple repairs. This is not acceptable. My suggestion is to find a good local computer repair shop and go with them. Plus you will be helping small businesses

My BestBuy profile shows that I have a support plan and that Secure Anywhere is included, but the antivirus does not show in my library when I try to download. I cannot get any help by phone or chat to resolve this problem.

got it as insurance. didn't need it. product was fine, and we took good care of it. so insurance is a gamble

haven't used it yet but hopefully it is good since a lot of bad review about the service giving to customer.

Only giving a 3-star review because I haven't used Geek Squad. Hope I didn't jinx it.

I had my printer a little over one year., covered with a 4 year warranty . The printer malfunctioned . Returned to Best Buy , lost over 2-1/2 years of geek squad protection. Best Buy didn't have a replacement for my printer .

The warranty is too expensive. I purchased for a HP Laptop and decided to cacel it when I realized that HP had the same plan for a lot cheaper. I waited on the phone for roughly 40mins beforebI could even talk to someone to cancel it. I can only imagine how long I'd have to wait if I needed service. Notbworth the money, at all. However the rep was very nice and easy to work with.

The protection plan gives me peace of mind while using and maintaining my new computer, but a bit pricey.

I thought the price was a little steep. I'm hoping I won't need it the protection plan though.

The Geek Squad referred me to the wrong place for an exchange or refund on my computer. Only had it 3 days it was damanged. Purchased the damage protection coverage. I had to purchase another computer because I really needed it for work. The original computer no one will accept it or exchange it and why couldn't I get a refund if I had a warranty and had to purchase another 1 because the store wouldn't exchange it

Love geek squad use them all the time for computers and TVs and electronic device that I can’t work or that don’t work.

i had a repair done on a laptop, and had to take it back a second time. this time they replaced the hard drive. maybe it will work this time.

In this situation couldn't fix my Chromebook that I purchased the service for without paying for more updates that cost more than the original order.. Usually I'd give Geek Squad a 5 star review, I guess it was just circumstances.

This is only for if you break something I guess, not if you have questions or need tech support.

My plan expired four days ago, and Best Buy would not honor the fact that I paid $260 for it and didn't make a single claim in the two years I had coverage or even offer a discounted repair service.

Don't buy it is not worth it id case you wont let your tablet fall

Always a good thing to have especially with kids, mishaps happen to all of us.