Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11941 reviews
(11,941 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
Good physical install, poor support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble with the TV going black screen. The big help was call the manufacturer- disappointing
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Doubt I’ll Need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope I get my money’s worth. I don’t expect a product to go wrong this quickly.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase. Have kids that mess up and break things alot . So it was a good buy for me.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Minimally useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have received no assistance from Geek Squad. I can't get anyone to respond to my requests for help.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Could definitely improve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes pleasant to work with and always hard to schedule an appointment. Quality of service is meh
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The workers did not explain this well and when I've contact them before they were not helpful at all.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Squad fixes laptop....but slowly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it takes awhile to hear from them, but when they can fix my computer it is great!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only time will tell. Have nit had to use this yet. Will update when I know more.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
My other geek squad warranties were worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like my other warranty review, lets hope I dont need it. But better safe then sorry
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really can give a review on them never use Geek Squad for my computer.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
3 year Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit pricey, but so was the laptop. Hard to invest this much without some long term protection.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not great replacement policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok but not perfect. Had to replace computer. Not completely covered.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best protection plans in the market best buy always aim to keep their costumers happy
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have used 1 time and staff is not real savy I had to figure things out on my own not worth the money.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
3 star for now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rating a 3 star bcz we havent had to use it yet, but the protection is there when we do.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Cant get help even though i bought 2 year plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called geek squad for help on my warranty for msi laptop with a bad fan they said they were all booked up and couldn't make an appointment so i said how do we do this he said he had to transfer me so i can get someone to send me a box to send laptop to manufacturer i said ok 5 hours later know one answers the phone i was on hold the whole time with no help i am completely dissatisfied as a customer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 2 out of 5 stars
They tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They really tried to help over several days, but were unable to fix the problem and blamed the problem on the computer. Called my IT friend that then fixed the problem in less than 15 minutes.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
whyy and why not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i should stop buying these because i never use them or forget i have it. but i keep buying them.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
why and why not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i should stop buying these because i never use them or forget i have it. but i keep buying them.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
why and why not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i should stop buying these because i never use them or forget i have it. but i keep buying them.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friend