Customer Ratings & Reviews

I bought this when I purchased my laptop. I haven't really needed to use it.

Feels like a waste of money, grandchildren can troubleshoot. Never used geek sqad

It took 2. 5 months for them to determine my device couldnt be fixed. Sent it in the middle of August and didn't hear much until early November. I was initially quoted 3 weeks due to covid. Only get this if you can afford to wait.

Horrible information. I spent over an hour in store with someone asking about all the coverages. I spent over 1000 on a laptop, got the all the Microsoft coverage and then purchased this plan. I was told I was getting the plan that covered everything to include up to ten additional items if I needed to use geek squads for that. Well I made an appt with geek squad today went in and was told that is not the plan I have. I spent a lot of money for people who are supposed to know there job to tell me the incorrect information and sell me the wrong coverage. So I can’t speak for if they can actually fix anything. As of for customer service with employees being knowledgeable and giving correct information beat buy needs to do A LOT better.

It's hard to say anything good or bad about this since I haven't used my geek squad protection

decent but overpriced, wouldn't recommend it. Better to go with creditcard warranty

I returned this so im not sure if I tried using it, I dont remember to be honest.

I’m very sad because my computer it took long time to get fix

Haven't had to use it yet! I have a peace of mind since I have it if I need to use it.

Bought this not knowing what to expect with the computer... have not had to use it yet, thus why I rate it a three... haven't used it yet.

I need to come in to use the Geek Squad service but my warranty has expired.

Never ever sign up for Geek squad. Took a "protected" computer to be serviced due to a power surge which was clearly covered. Waited a day to have a service apt, which didn't fix the problem. the next day returned for another fix on the same computer and were charged close to 100$ for repairs. the fee was charged due to being too beat down after 5 hours waiting to fight at the time. The next day a call was made to request a refund and the tech over the phone transfered me over and over and started making discusting noises on the line while on hold. I'm now asking for a full refund on the geek squad....horrible service!!!!!!

For a young teen so wantes to be certain if any issues they would be handled

Not sure why the sales associate felt I really needed this add-on when I already had the Total Tech Service Agreement in place but I was in a hurry and paid extra for this. Sometimes your Best Buy is to take your time and consider just purchasing on-line so you have some time to think before pulling the "gotcha" trigger.

Never used it bought it with something else and when I returned I never used it

I hate that you really can't trust the products that you buy. So, you feel like you're forced to buy it

wish it contained more discounts or products without having to pay additional

1 year accidental coverage for Microsoft laptop, The charging cable stripped and was replaced. but was replaced with a third party charger, not an original Microsoft laptop charger. does not stay in the port keep falling out. and it already broke. not sure if best buy will replace since warranty is up. have not been able to go to best buy due to Covid 19

The protevtion plan works fine. N/a I havent needed to use my plan yet.

I have not used this service so far. Hope I do not have to use it. Took is for protection.