Customer Ratings & Reviews

I’ve used geek squad a few times with my laptops and they have completely satisfied my needs.

Ease of mind from past Best Buy purchases. I know I can bring back with no questions asked.

I had issues with my computer from the day of purchase and continue to have the same issues today. I received no help from the Geek Squad. All they would do is offer to send my laptop to the manufacturer (HP) for repair.

This piece of trash . Nov 5th, 2024 delivered. Yeash don’t work and we’re only on March 4th. 2025. Stopped working over a week and a half. Wasted money on Laptop and Geek Squad service. Can’t get money back for either service. Do not buy!!!!! Won’t turn on after Lenovo update!!!!

Make sure that if you plan on getting coverage you get the one that covers EVERYTHING.

I keep getting the runaround and transferred from one person to the next. I am told that the 3 year accidental geek squad protection plan does not cover accidental damage. What a crock. $300. Accidental plan that does not cover accidental damage???????

It definitely gives you a sense of security although it's really not necessary if you can reasonably take care of your hardware.

Have not utilize Geek Squad services so I cannot give a good or bad review

The Geek Squad person was a great up to install my new computer and walk me through new apps.

This was on our bill & we didnt even know we were purchasing until we arrived home

Protecting a device can be quite expensive. Should have free protection

Agent was very helpful but couldn't help me with something that was probably very simple. I was going to have to pay $180 for a total protection plan. Well what exactly does the protection plan that came with my laptop cover?? Very disappointed

It covers 1 replacement from Accidental Handling. That's the only reason I got it because the manufacturer doesn't do this.

Accident protection should not be expensive. Should be more economical

Had the worst experience with geek squad never again

I guess it was work buying, it was purchased for my Grandson. Do not know if he ever used.

Laptop is poorly made, split in two! This is my second laptop from this company that has done this

In home service option is great but I got 3yrs of accidental coverage total protection from HP for less than the one year with Geek Squad. I sincerely feel Best Buy loses major points on their value pricing when u add in warranty cost. Often times their warranty cost place the total price 15% above competitors

I hope they are able to help when needed. The plan is costly. I have no used them yet.

Seems to not know how to help over the phone. But in person interaction seems better.