Customer Ratings & Reviews

Easy to install Works good recommend to anyone needing bigger screen

When I made my purchase, it showed delivery to be 5/20/24. It is now 7:25 PM on 5/21/24 and I still do not have my laptop, yet, my geek squad service was activated a day ago. This shorts my plan for one day. While it may not be a big deal, 1) I'm not getting what I paid for 2) if I have an issue the day after my plan expires it seems I shouldn't be penalized since I have yet to receive my laptop. (Can be confirmed with tracking through UPS)

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.

Product is awful. It has been returned three time (counting this one). Repair lasted less than 2 weeks. It takes 2 weeks to get an appointment with the geek squad and another 8 weeks or more out for repair. I am demanding a replacement this time as the product has been broken and out for repair 90% of the time since we purchased it. It is a lemon. An the protection service leaves much to be desired.

Haven't used it yet but gives me a piece of mind incase something goes wrong

I hope I never need it. But it is very expensive to repair a computer screen.

Was purchased under false guise that it would protect everything, not just hardware, but the equivalent of a full bumper to bumper warranty. When computer stopped working, I was advised that it was a software issue and it wasn't covered under the protection I bought.

Haven't had to use this protection yet. Hopefully it will be worth the money paid.

Long waits for service but worth it if your device has a catastrophic failure.

Do not buy this extra plan as it is a waste of money. If you buy this plus the Total Tech Support they do not tell you that once you bring your brand new device back to the store for repairs, that they deduct the cost of the repair from the plan. As always happens, the deduction will occur before the time on the plan runs out. So you are stuck having to buy items from another store to bring to them to fix the device they sold you. So disappointing. Never again.

These guys are terrible! Took my son’s laptop in 1st week of December, they told us they we keep us updated. I have t call every second week to ask for an update, every time I did call, I am on hold for 30 to 45 mins. Today is the 21 of January, 2021. I called again for an update and was old they emailed me on the 9th to come in for an instore credit because they can’t fix the laptop. The only email I got on the 9th was to tell me that they are still working on my son’s laptop! Worst customer service!!

the agent add the protection to my Laptop and i Have been renew it for the past three years

The first computer broke this is the second one so we had no choice to buy the assistance

the geek squad black tie protection is better than most of the brand service and more convenient to redeem.

Got the 3 year plan since that is generally the lifetime of a computer.

My computer screen cracked. took it in for repair. all good a month later battery started giving issues. took i in for repair they told me they could not repair it i need to make an appointment even thought i made the purchase on line. So they could assist me went to the store waited 30 minutes after my appointment time for them only to give me a gift card and told me to go pick something out. So they updated version is more $$$ plus i have to pay another the 199 for more protection. on the new device. They no how to get you.

Biggest waste of money and Buyer beware. Purchased coverage for a chromebook. The chromebook fell off a desk and broke the hinge. The display works. Now they are asking me to pay additional $ 395.17 to replace the lcd display. The display worked fine when I turned it over to them. I have been on the phone well over 1.5 hours. The warranty only covers to a specific amount. I purchased the 2-Year Accidental Geek Squad Protection. They do not honor their own statement " If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens."

Its a bit pricy for something you my or may not use.

Had to get it with kids in the house. Haven’t had to use it yet

I hope they'll be there for me when I need them. Had previous repairs not work so well...