Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11941 reviews
(11,941 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
I wouldn't know...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haha, I didn't need after all, so I can't really say if it was good or bad.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
3 year accidental Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Hoping I won't have to use this anytime soon.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. The pamphlet that explains coverage is not honored by the reps at Best Buy. There are a lot of loop holes on their part. Not hating on the company. Just hating on the geek squad service itself. Make it better, guys!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Windows computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this because it wasn't what i expected.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good thing to have, just in case. Never needed to use it though
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Haven't used yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how good they are haven't had to use them yet
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good pro plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always purchase a pro plan to have my items replace incase they brake
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not needed to use yet, and i hope that i never will
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
A little help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We'll see how this pans out. Haven't had to use it thankfully.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Policy changed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad has changed how they repair and/replace the items purchased. They repaired one of my items then gave me a price after repair. They didn’t give me an option. This is not correct.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Acworth location has bad service and attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Online account why we can’t review our 2yr protection plan receipt
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Useful product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gives peace of mind that ones laptop is protected.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive accidental insurance is, but I guess necessary
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had to use it umyet but glad its available for protection
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Rascal squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok never had to call them.xxxxxxxxxxxxxxxxxxx
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You kinda have to buy it. Otherwise, you will be out the purchease price
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not needed by me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT is my job. So, I do not add this but I do recommend it to others.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used the protection, so I'm sort of feeling like I wasted money.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insurance is worthless. They don't actually fix anything. I sent in my laptop. They told me that they had to change a part so that's why it was taking them 2 weeks. I got it back and it was the same. They also didn't fix the exterior which is covered and I asked them to do it so who y'all playing? Don't get the insurance. Don't get an HP. Don't shop at BestBuy. I've always had problems with their insurance. THought it would be different for how expensive it is.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about this poor experience and the inability to get adequate assistance. We appreciate the feedback and will utilize it as best we can. We hope that you'll give us another chance to better serve you in the future.
Rated 1 out of 5 stars
It was supposed to be for 2 years. Feel misled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this item I was told the protection for this item would be for TWO YEARS. Never was it mentioned that if you actually have to use the protection that it would then no longer be available after one use.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.