Customer Ratings & Reviews

This Bluetooth mouse is good, but for the extra money I paid the battery life should last longer.

Have never had an occasion to use Geek Squad service.

If your laptoo needs repair it wilk take about 2 weeks. And if it needs replacement they credit cost of device but not the extra insurance. You have to pay again on the new device for the insurance.

Very unhappy with this service. I can't say it's never useful--I once had a laptop that was able to be replaced after a roommate spilled all over it and fried it. However, with this current protection on my [problematic] laptop, I have found it to be useless. My laptop was overheating and they charged me $80 because they had to ship it out to be fixed. Sure I didn't pay for the parts, but the whole point is to have this protection to save money. On top of that, they did nothing for the crappy wireless card.

I am not sure since I have not used this yet but I am sure it’s great

Warranty definitely comes in handy because things happen

I haven't had to use it, but it's nice to have just in case I need it.

Geek squad is a little slow but they eventually are good

I bought this computer in 2017 the Dell Inspiron 8 GB bought a double two year warranty that’s four years I’ve only had this computer for two years and it is no longer working it’s broken and I took her to the geek squad for them to look at it because I had it under warranty and they told me that they could not fix it which is irritating because I bought it from Best Buy personally had a checked out at the geek squad when we was paid for in 2017 they refused to fix my computer because I only had one warranty when I paid for teal it’s on my Best Buy account it shows that I bought two warranties for the same computer. I really would like for someone to try to fix my computer because I had to warn Tb Summer for four years so I would like to have a refund for the second warranty

Some of the people are helpfu l other are not.

Don't know its on the laptop the exwife got to keep yay

Lets see if they cover my accident................

The agent mounted my TV and did the basic set up with the remote.

My plan was purchased with the BestBuy credit card and they automatically renewed the following year although I purchased a two year plan. This was donewithout my knowledge. I objected and asked for the the renewal to be canceled and they did not do so automatically. And the action resulted in interest and past due charges on the card. I called the follow month when I saw the charges and Bestbuy prorated the charge and refused to refund the total charge.

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Seems to be working OK hopefully the warranty will be OK

With covid geek hasnt been use Hopefully my computer won’t mess up

Hopefully this is good I have not used it yet Time will tell

You buy (in our case 2 service plans) and get an email saying for your protection you must sign in and set up an account. You sign in and you get "We're sorry Geek Squad plan and service information is currently unavailable" . What's up? Really? I think I should have gone with the vendor service agreement it might be better. Of course it's all about the small print! I'm wondering if the service plan will be available after some date I'm suppose to do something and don't.

I was so disappointed with this protection for my cell phone. It was costing me less money than Sprint at the time.when I took it in a couple of times cuz my cell phone was giving me problems The geek squad have no clue how to fix it and told me I needed to take it to a third party. What a waste of money for having this plant protection. Please do not buy