Customer Ratings & Reviews

Always good to have protection in the event something goes wrong.

PURCHASED A LENOVO LAPTOP 12/20/20. CHARGING JACK WAS DEFECTIVE 1/15/22 & I PURCHASED A 3 YEAR ACCIDENTAL GEEK PROTECTION. RETURNED PRODUCT IN PERSON TO BEST BUY MONTGOMERYVILLE, PA, MARCH 2022. GIRL SAID MY GEEK PROTECTION RAN OUT AND I PAID $84 FOR 3 YEARS! I WILL NEVER PURCHASE A LENOVO AGAIN & NEVER FROM BEST BUY. 3 YEAR GEEK WARRANTY IS A TOTAL WASTE OF MONEY, PURCHASED A HP @STAPLES THIS WEEK & THREW AWAY LENOVO GARBAGE. I WILL NEVER RETURN TO BEST BUY EITHER. 3 YEAR ACCIDENTAL IS RIDICULOUS!!

Never used but glad we purchased for just in case instances

The protection and coverage is good but price is expensive.

Processed a claim, was told I’d receive store credit because the laptop was unable to be repaired. Store credit never mailed to me, local store refuses to assist, says I have to call customer service, have called customer service twice (currently on hold for two hours right now) with no assistance other than creating a case number & saying last week I’d receive a return call within 24 hours. It’s been seven days & here I am on hold again. Keep getting told I need to speak with Geek Squad but no one can seem to transfer me to them.

Haven't had to use it yet but nice to know I have it

They were very helpful. Helped with all my needs. Thanks.

incredibly difficult to get any information. waiting 3 weeks for an update on a repair (tracker status remains 'assigned to an agent' with no updates). only when i call to inquire am i told the laptop is irreparable and that i will get a store credit. but NO ONE is able to verify the amount of said credit. after an hour on the phone with 6 different "agents" am still completely in the dark about the status of my 'geek squad service'. $260 for crap service!

We have been lucky, we never needed to call the Geek Squad, but we felt happy/secure that we had this. They did an ok job installing the TV but my wife had to remind them how to install the sound bar. kinda weird that they didn't know.

I bought it along with my laptop. It is somewhat expensive.

I attempted to use this service at the Waynesville NC store...I was informed they only had 20 minutes till their next appointment they couldn't see me till next week. I showed up for my appointment (a 30 minute drive) and they were flippant with me because their guy had not showed up. They did not call me to cancel... they did not reschedule...nothing. So now i not on my have a broken laptop...i also have a worthless warranty i paid extra for. HOW DO I GET A REFUND??

The agents told me they have to take my laptop for two weeks to get it fixed, because it is on warranty. I cannot afford to not have my laptop for two weeks, i need it for my college courses

I bought this and it shows on the website I purchased in the store but it didn't link anywhere else or show a receipt so they said they wouldn't cover my laptop breaking. I even have a purchase from my bank for the amount of 192 for the laptop coverage and still will not accept it.

Can't say if it was a waste of money or not. Gave me piece of mind though.

Good people and very friendly and trained. Thanks

Too pricy compared to many other services. They will give you a refurbished device once you turn yours in, eventhough normally you would expect a new device for the money you are paying.

This product is necessary for the type of items I have

Once my cable company changed it's router, the Best Buy HP laptop's wifi no longer functioned. I paid a total of $104 for a year of Geek Squad help but GOT NONE. The one time I reached someone on the phone, I was told to contact HP. Here's a great tagline for Best Buy & their Weak Squad, "We Over Promise and Under Deliver."

nothing like having protection for your purchases.

nothing like having protection for your purchases.