Customer Ratings & Reviews

Geek Squad has been useless in their communication with the replacement of my defective PC. As I write this, I am at just about 2 hours on hold to speak with a rep as their online chat was useless. My small business was at a standstill thanks to BB and their Geek Squad.

Was told when I purchased 1yr extended warranty, that I would be covered for 1yr from Manufacture, then 1yr from BestBuy, but when it stopped working 14 months later, Best Buy said no the warranty from BestBuy was only good for the 1st year at the same time as the manufacture. Never again will I trust BestBuy!!!

They repaired 2 laptops for me at different times. Both machines constantly frooze, When I took them back, even though this was a result of them fixing the screen counted toward my protection plan.

If I could give zero stars, I would. I sent my laptop in for a cracked screen, when it came back the internet card was damaged. It went out again for repair and came back with 2 more issues that it didn't have to begin with. When I brought it home, it was fine. REALLY!!!!!!!

Its all a trick , i paid over 400 for a 2600 laptop and all they tell you when something malfunctions is here is your store credit we can not give you money back so you end up stuck with thousands you dont need or want in store credit …. Disappointed

If u skip or forget to pay a year then it's voided. Most computers don't have problems untill year 3-5.

Tried to get a power cord replaced waited for 4 hours & 2 hours on hold and was hung up on both times. They sent me the wrong power cord and Best Buy would not replace the cord at the store. They insisted I go through Geek Squad to get a replacement. Poor customer service and yet again Best buy does not stand behind their vendors, products, and fix there mistakes. I had to buy the cord on my own.

Misleading picture and coverage. It’s not really accidental

I had my laptop screen crack nothing here happened and they nor the manufacturer covers anything. Don't waste your money, it's a waste when I was told it would help if dropped by cashier etc.

A simple issue associated with editing videos could not be answered via chat or phone call. I was extremely successful via YouTube

I haven't had to use them but i have a friend who used them.

The hard drive was the only thing they replaced, and it didnt work but the wait there is forever so i didnt come back

Only worked for a little while not very happy with it. The reviews I read were great I got it and it worked good and a couple game updates and it keeps freezing.

If the Geek Squad can’t fix the problem they have to send it away. Then they’ll sell you another protection plan that still doesn’t cover the problem. Luckily my first plan included a refund, no store credit. However, the item is discontinued at Bestbuy. So I have to pay $2500 out of pocket at another store.

honestly i would get it again because it does give you a big discount but you have to send it to the company and it’s a long eait

I've tried to use the Geek Squad twice over the years and both times they made a mess of both my office and my problem. There are now, finally, options, and I choose to either call one of the other services available or just ask a friend for advice.

Geek Squad needs some help in communicating with customers. Disappointed in anticipated times given by agents. I hope if I do experience an issue, it goes better than the set up!

They have had my laptop for a month +, no phone calls and cannot get anyone to talk to on the phone. Poor customer service. They act like I am interrupting their day!!! TOTALLY WORTHLESS!!!

Everytime I bring my laptop to get repaired I recieve it worst than when I bring it in it happened 2x already that they had to replace it for a new laptop

I never used it! A couple of months after it expired my computer went out on me so that sucked, I did not purchase it with my new computer!