Customer Ratings & Reviews

For what they do it’s not worth it in my opinion but it’s always good to have good overall layers If protection and insurance

I bought this so the laptop I bought would be covered if something happened to it. Only after a year of having it the charging port went bad, and they told me it would take 1.5 weeks to fix it because they have to send it off. How can you be a computer repair company and not fix things on site?

two tech repairmen came. one was very strange and and neither one fixed the problem but thought they did. Manager was nice and tried hard to get it fixed from a distance, but alas still stuck with issue. And with COVID 19 had no service that i could depend on. Computer broken from feb-july. and still on blink!

Worthless. Continual computer problems and miscommunication between employees. Wanted to charge to back up files before rebooting operating system, yet employee I talked to said that they would do it no problem. Trying to make money and do as little for the customer as possible.

I purchased this plan "just in case" there were issues I would be covered. Since then I have had to purchase additional plans and other support help because I have had so many issues with the system we purchased. This plan was a waste of money since it does not seem to cover any of the issues we have had.

They did not want to check my computer because according to them they could not do anything, I lost my warranty and my computer keeps crashing and is broken.

They had trouble even tracking our purchase. I had to revist 5 times about returning the product.

Paying for squad protection should be included, thinks are already expesiveand sometimes the time past and I didn't used.

Nice servicio They are good doing this Trust them

pointless rip-off, if they can't fix it, and trust me they will say they can't, they will charge you to replace your computer. You are paying them to charge you more. Get the extended warranty from the manufacture, they fix and return.

I purchased the insurance with my Lenovo Chromebook and while the charger wouldn’t charge the tech suggested I purchase another... it should work with the charger or be remedied but I’m just at a loss in the purchase and the insurance...

They want to make an "appointment" for two weeks away and that is just to drop it off - no telling how long it would take to actually fix it. My LAST purchase from this company - EVER.

I have to pay extra for my laptop to be repaied. Why spend the extra money when they have to send it off?

While waiting at the help desk, the technician accidentally broke the product I was needing help with.

Horrible service. They can’t service a laptop in store. Told me I would be without the laptop while it’s shipped off for 10-12 weeks. That’s not an option for my school laptop. Horrible machine and horrible service

This is so not worth it. I had to take my computer in because I keep getting an error message. I was told that it was a software issue and my over priced geek squad protection does not cover software issues.

Pretty much useless and highway robbery at its finest. Do better, Best Buy!

When I needed the protection I was charged $149 so this was not a good purchase at all. They did not do what they said that they would do so the service is not good.

I know that some of these things are supposed to be easy. But some of us aren’t knowledgeable enough to assume that I know what to do. If you sent me an email on instructions, then where is it?

I honestly didn’t know I had this product. Was it free? I hope so. Is this 50 characters?