Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11941 reviews
(11,941 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad lack of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having issues with my laptop that is under Best Buy two year warranty and was told by a Geek Squad member that I had to pay $200 to have my laptop serviced. He would not service the unit.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. The computer broke when we turned it on for the first time and had to return it. Never got a refund for the protection. 29$ waisted!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not cover anything. Unless maybe if you drop your computer and the hardware needs repair. This does NOT cover geek squad support regarding OS issues.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help when needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek Squad for my $1500 gaming computer. When it got spyware I called Geek Squad. I don't remember what their excuse was for not helping with my problem unless I had a few hundred dollars. What exactly DO they do?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, it’s expensive and they will not honor claims. They will change the agreement if you try to make a claim.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
accident subscripation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the accident subscription was no use to me so I cancel it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not be shopping at best buy, or purchasing another "Geek squad protection plan" ever again
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Louie. Thanks for connecting with us about this. I apologize for the poor experience you had. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a total rip off. I Broke my phone the week I got it and was told I had to pay 250 for a deductible to have it replaced. In addition I would have to repurchase the contract again since it was full filled with any full replacement. Later I found out that was incorrect.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I’m not ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent is mounted my TV and all of my gadgetthank you greatnesses
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Overpriced coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a fan of the G Squad except for computers this insurance is ridiculously overpriced. It's hundreds of dollars with BB and a flat $99.99 at the warehouse. Hmm? Where should I buy my next laptop? That's how that went.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop screen is cracked. Its passed my year extended warranty by a few months now. Was told when I purchased the warranty that I would be notified when the year was up and given the option to extend. That didn't happen, now out the 100+ dollars for the warranty along with now having to replace my laptop. Very disappointed.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is garbage. DO NOT BUY THIS. It is impossible to cancel and does not cover any sort of troubleshooting.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible protection coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer Protection warranty was horrible. I was told by customer service that they would repair the computer or exchange it. Geek Squard did not repair it, they didn't even try and they wouldn't exchange it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Too high
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess this is ok to have but they over charge you with the prices
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. We appreciate the feedback as this could help us improve our services for the future. If you have any questions we can answer for you, please feel free to reach out.
Rated 2 out of 5 stars
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, not enough value. Price should be lower
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BAAADASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY HORRIBLE CUSTOMER SERVICE, DO NOT USE THESE PEOPLE!!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Time-consuming, not effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took over a month to receive my laptop, and the camera still does not work. I have spoken on the phone for hours with agents all of whom do not know what they are doing and give me completely different and unhelpful answers.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sales personalized to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was lied to about what was included with Geek Squad because they told me that it wouldn't cost me anything to install remote start but they're trying to charge me for remote start
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy this unless you need it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m trying to get a refund because I can’t even use this geek squad they always send me back to support department for customer service.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. They marked a laptop as dropped that wasn't in order to get out of their warranty. "The opinion of the tech"... Give me a break. Will never purchase another one!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend