Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11941 reviews
(11,941 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth to buy don’t wast your money bought it to cover for my laptop Lenovo and they didn’t cover nothing they told me they couldn’t do anything for us.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never use
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one problem I had wasn’t covered. No interaction.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We always strive to ensure our customers are provided the best service possible. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
It's alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best laptop, just got it and it's very slow.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t fix the problem, my performance suddenly dropped and they just changed the ram, which is completely the wrong part and scrached my laptop.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just know that this does not cover software issues. Do not buy this plan. Buy it from Amazon or the manufacturer.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not receive the money back from this returned purchased
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. I apologize for the delay and inconvenience. We'd be happy to look into this with you. Please reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bull
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use it, it gets cancelled and you have to buy another one. It isn't for 3 years!
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
scam of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not know how to register my windows key.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't Buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store gave me the wrong laptop. I am now stuck!
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
The warranty is iron clad and solid!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason for the poor review is that even at the lowest cost , the warranty is already half the cost of a new unit.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Wasn’t worth for my laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t happy.. I bought it because I was suppose to receive a free battery after the first year and when it came time I was told it “it still works”
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Toasty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too hot for me, and out of the box. Also have 5 blue screen of death errors, is currently in warranty.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Wasn't allowed to use Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to covid I wasn't able to get a repair I needed. Nothing was offered to assist me when store wasn't doing any repairs.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hope we never have to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my son's laptop while he will be away at college. It's insurance. You pay for it, and hope you never have to use it. If and when you do need it, however, it's there.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Dontgogeeky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys take way too long to get any body's product back to them. Completely unsatisfied
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you want to be without your machine for weeks on end it is not worth it at all. It would be better to just save the $275 and use it to fix the laptop locally.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT RECOMMENDED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not know how to fix my laptop with CD driver after it updated itself with WINDOWS 10.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only helps you out with physical damage not problems with the brain of the computer or nothing I'm very dissatisfied
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over priced which led me to return the laptop i bought after weighing out my options of do i really need a laptop when i already have a ipad pro which does everything fluently for me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
24/7 Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this, but returned it when I found out it was not the Geek Squad 24/7/365 protection I purchased a few years ago. I will renew my 24/7 protection when it expires.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend