Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11941 reviews
(11,941 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Guess we need 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 year warranty wasn't long enough... screen won't turn on.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I need a battery replaced. They are NOF responding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP Laptop I bought and was sold Geek Squad support. I can’t get them to do nothing. Thieves and Robbers!!!??
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use the manufacturer warranty. The Geek Squad is expensive and doesn't usually have a great staff to work with. Too much wasted time if you need to get anything fixed or replaced.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nit worrh it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work out for me. Woulsnt cover the computer i uaed it for. Damages exceeded the value of the computer
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Hung up and transferred around.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this service. still waiting 5 days later for my call back, yes, still on hold.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again. They keep the computer for weeks and most of the times they don't fix it propperly
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck you into the warranty and then want you to pay a deductible when you need help.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Virus protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get with the new windows 11 when it comes down to downloading the WeBoot software. I don't see myself taking away S protection
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got documentation about this, thought it would come in email or something, hope it’s there if I need it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never help me not good. The waranty not cover nothing paid for nothing. My laptop not good. Lost my time in the store.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This protection plan is dumb, my laptop got STOLEN and it didn't even cover that which is DUMB. NOT WORTH YOUR MONEY
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unable to reach
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to reach anyone when I had a issue with my previous purchase of my laptop. Unable to install free software on my laptop
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about to this. We'd be happy to look into this with you! We have Agents standing by to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come to fix problem without a in my opinion high charge
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken screen making me waste time in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far 0 stars. Making me go into the store for a broken screen when they could just send me a return label.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
gift to daughter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no documentation for this, it is a gift to our daughter
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad price but didnt pay off in the end. Wont buy agaun
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like or understand the lady over the phone. She was supposed to call back and she did not
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just a basic computer/lab top you will have to up grade to get the full benefits from it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Just no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the price. They refused to help me when my new computer kept locking me out
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Get the best buy yearly subscription. Significantly more value.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend