Customer Ratings & Reviews

Its always good to know that we have an insurance policy in place for the just in case things

They are very kind and every time I go or have a problem, they attend to me quickly and solve my problems.

It works just fine no major problems or complaints

The Chromebook offers a lightweight and affordable option for users primarily focused on web browsing, productivity tasks, and light computing needs. Its integration with Google services provides seamless access to Gmail, Google Drive, and other apps, making it ideal for users heavily reliant on the Google ecosystem. The Chrome OS is known for its simplicity and security, with automatic updates ensuring users have the latest features and protection against malware. However, its reliance on web-based applications may limit functionality for users needing more robust software options, such as professional-grade photo or video editing. Additionally, while the Chromebook's affordability is appealing, its hardware may sometimes feel less durable or powerful compared to traditional laptops. Overall, the Chromebook offers excellent value for users seeking a budget-friendly device primarily for web browsing and basic productivity tasks.

I always buy these warranties from Best Buy and when I need to use them, the service is always prompt and helpful. Always buy the warranty!

I bought this laptop on a Wednesday and didnt get it working optimally until Friday. When I got home with it, I plugged it in, and ran all the Windows, Dell and BIOS updates, along with chipset and drivers. After running the updates, I booted up COD Warzone and no matter what settings I ran it on, the FPS would drop to 4 for one whole second, like a stutter, then back up to smooth 60. I also tried Fortnite, it would run a beautiful buttery smooth 60FPS on the 4K oled screen for a good few minutes, but would always have that stutter which would drop it to 4FPS for one second and then back up 60fps costing me a couple solo Royales. - The issue with this laptop (if you have one) will most likely be an issue with throttling on the CPU. That's because Dell tuned this laptop with too much power to the CPU for the turbo boost. - I didn't want to give up on this laptop because the most comparable laptop to this in size and power is the $2600 Razer and because I enjoy fixing things, I spent two days of troubleshooting and digging through forums on google, to narrow down what the issue is with this laptop from the factory. - Unfortunately, it may require a little bit of extra work on your part, the work DELL should have done before mass producing this thing, but in doing so, I have complete control over this very powerful machine and am running 1080p Fortnite on epic settings with 100% texture resolution at 62° C on the CPU and GPU! - The RGB lighting is very bright and pleasing. The front RGB bar has 10 customizable sections and the keyboard is 4 sections, not per key, but still, the Alienware command center software that comes with this laptop provides customizeable fan profiles and 6 different color modes for the RGB settings. The chassis is aluminum and the 4k OLED screen is seriously one if the most gorgeous screens I've seen on any laptop on the market, at least in the two thousand dollar budget range. - Overall, I think it was a little sloppy of Dell to release this product to the public with this issue and they claim that version 1.3 Bios fixed it, but I pulled this thing right out of the box and updated it to version 1.7 with all the other updates, went straight to Warzone and had this issue, so it's really just an overvoltage issue. Unfortunately nowadays, a lot of these slim laptops with powerful hardware have thermal throttling issues. From my experience, unlocking the undervolting and power limiting the Turbo boost to 44W has completely stopped the problem. The websites provided below offer all the knowledge from people who love the hardware and look of this laptop, but needed to get control on the CPU and GPU clock speeds and undervolting in order to stop the overheating and throttling from happening. https://www.ozbargain.com.au/node/559551 https://brendangreenley.com/undervolting-2020-dell-laptops-like-the-vostro-7500-and-more-tips-to-improve-thermals-battery-life-and-speed/

I have spinal nerve issues which make me unintentionally drop things daily. I buy my electronics at Best Buy expressly for this reason. I have bought tablets, phones, laptops, televisions, gaming systems and much more from Best Buy because of how professional they treat me no matter how many times I break my products without meaning to. I have lived in many states and no matter where I bought a product or break it; I have only had a couple of employees laugh or be rude to me. The odds of that happening are very rare. I have 35+ retail management experience, so I know that from experience. Just knowing that I can take my accidents to them, and be treated well, PLUS get my electronics fixed quickly on top of it, is a win! Just when you think that's all, they surprise you by actually backing up their repair work/parts too! You can't go wrong with the peace of mind Geek Squad plans give you in making expensive electronic purchases. Just remember to be patient with them and smile when you need service. They don't get treated very well by the public. Your smile and patience may be the only time they see it that day. :)

Its nice to know that in the event something unfortunate happens im protected.

I love the laptop. It pays everything super fast and loads quick. The power supply is pretty big. It makes noise but what laptop that has power doesn't make that kind of noise expects to have the fans blown pretty quick if you have a high-end laptop.. a lot of people complain about the sound but if that bothers him, they should just get a desktop. This is for the people who love portability.

Geek squad is there with quality services and professional services when Ive needed and is top tier service.

Will certainly come in handy one day. You never know what might happen in the future.

Didn’t use it. It’s always smart to have the added protection

The accidental protection allowed my computer to be replaced when it became damaged and it couldn’t be fixed

Just in case there are any problems, my items are covered!!

Good luck finding a better group of individuals so knowledgeable to help with the ever changing world of technology. It's always best to have people to lean on and this team will not let you down!

Very useful even thou I haven’t used it yet since I just bought it

Never actually had to submit any claims! Ive gone to Greensboro NC, and to american dream locations. Both ⭐⭐⭐⭐⭐

Haven’t used yet, but in the past it’s been amazing!

Good peace of mind. I have good past experince with geek squad.

BestBuy protection is pretty good for the price and is good if you need to use it.