Customer Ratings & Reviews

Worth the piece of mind. Less corncerned if accident happen.

Great sound system for tv best purchase I will recommend to anyone.

Amazing product. Would buy again. Great services.

Great service at the geek squad at my location in Houston. They were able to quickly resolve the issues with my laptop.

Got this computer for college and I LOVE it!! It’s such a sleek and fast-working computer. I definitely recommend!

Very fast, reliable, works great for my karaoke business and was a great price.

So sad that my laptop stopped working a week and a half after my 2 year Geek Squad protection plan expired. Geek Squad is currently working on my laptop, I hope it can be fixed.

I like the fact it allows you to return things later than the date first given.

Looks good to me. Will review again if i use the service.

Computer has worked well past its prime. Still continues to work effectively and thanks to the Geek Squad they have assisted with keeping it updated.

Screen Tearing issue. I ran into issues trying to watch 4k. I thought it was just a faulty computer, so I returned it and got it replaced. The second had the same issues. If i purchase a computer that says it has 4k resolution, I should expect a 4k video to be easy to do. Except I was getting screen tearing all the way to 1080p. The only thing nice about the computer was the aluminum body, and colors. Sure the picture is great, but video is awful.

I love this laptop, and hate it. It arrived in a damp box, never a good sign. It also arrived late. I was cautious but happy when everything booted up. The sad part came when I noticed the network was extremely slow. Long story short, upon doing a fresh install the network disappeared. I don't know if the board got wet, seems odd since everything else is flawless. Not sure what the deal is with the network. I need this for writing, so rather than going through the pains of returning in the damp box in which it arrived I purchased a USB network adapter. It brought the cost of the laptop up from Good Deal to it's okay. I would recommend this if you can buy it in store, but do not order it delivered. Too many variable to blame Best Buy or ASUS, but one of them screwed up.

Great laptop , you do need to play with yhe settings to control the heat

I'm sure that you could mention some degree of user ignorance in this, but what the description of this item absolutely fails to mention is that this device is 100% useless without internet connection/connectivity. I made the purchase so I could have an inexpensive laptop for my presentations on board the ship I work on, but - oh boy - was I clueless about this laptop. I thought that, just like all other portable computers I've owned all my life, I wouldn't need the internet unless I needed to surf the web. However, unlike 100% of the portable laptops I've owned, I quickly found out that, unless this is connected to the web, you can't even sign into it, let alone open up PowerPoint slides, let alone everything else. What a joke.

Been having the laptop for years and its great. Only thing i would say is it definitely overheats but overall glad with the purchase

So far it has worked as had to have the laptop reset. Wasn't done even thought it was Geek Squad checked.

Love this laptop 4k Oled screen games look amazing. The only thing is that you have too have ur power brick at all time so you can get the best resolution and performance.

Geek Squad protection is a must. Super friendly and helpful staff.

Always helpful, you always know you are in good hands with the Geek squad

Great laptop, works well. Just like more usb ports. Over all, love it