Customer Ratings & Reviews

I called the local store at 10:39 am (3/22) and spoke with Yolanda, who said she was not at the store, but from corporate and was immediately dismissive of my situation. I explained that my ankle was broken in multiple places, my computer was damaged in the fall, and I had purchased a new computer from the store that I needed today for work. Unfortunately, she was quite unhelpful. When I mentioned that someone was coming to pick up the computer, she insisted that I needed to add them as an authorized pickup person. I explained that I couldn’t figure out how to do that and needed alternatives, Instead of assisting me, she focused on explaining why she couldn’t help. She said it was more important that I understand “why” than to receive info on how to get my computer today, that I already paid for. When I expressed that I simply wanted assistance, she responded by stating that I would have to cancel my order and that I would have to wait until Thursday (6 days). I live 6 minutes from the store I bought it from. Feeling uncomfortable with our interaction, I asked to speak with someone else. Yolanda insisted that she was in charge and that no one else could assist me, as she was the only one in that position. After much frustration, I finally managed to figure it out and requested to speak with someone from the "Geek Squad." However, she again claimed that was also her department. After some persistence, she finally transferred me. The experience was incredibly frustrating and left me in tears, with my heart racing. It’s essential to have alternative contacts available for customers who wish to speak with someone else.

You break it, the replace it (if covered). Period.

This laptop is light weight with a sleep design. I really never use the touch screen but it's a nice option to have.

Very Nice Computer and worth the price. Its a buy and I would buy it

This warranty was purchased with an item i purchased.

Protect your investment and please consider purchasing a warranty plan, thank you Rami for helping us out. We are going with the protection plan

very good product everything as expected. Also very well packaged.

Always great to have the geek squad, great service

I have this computer for almost one year, I can tell you I'm very happy with it and MSI customer service is amazing. I totally recommend MSI computers.

Use the geek squad protection in the past. Best Buy is great a covering their products and getting it back up and running. Very happy it covers accidental damage.

Recommend only thing insurance expensive i wish it was cheaper but i did different insurance on it

Geek Squad has always been great when I need them, quick to get answers and help me out

Never had to use it. I guess is a peace of mind to have. If you take care of your things you may skip in buying it.

just picked this up today and it's ok. It comes with a 1TB HDD running at 5400 RPM. I would forego the TB for 500GB if it had 7200. The extra space is nice, though. Just not happy with the speed. Good price.

The agents are always there to assist you with all of your needs.

great, compact, Powerful this laptop is my favorite, its extremely light and easy to move from one room to another or travel in a back sack. 100% recommend

Not bad for my kids distance learning. fast shipping.

Always a great purchase for all electronics. Can be a little pricey but worth it in the end.

So far so good .... Light and Strong ... Fan not too loud ... good for work and gaming =] 5 star for this product . Good deal !!

Was at ease knowing I had access to the Geek Squad if I had any questions.