Customer Ratings & Reviews

So happy I purchased the accidental protective service for my unlocked Google Pixel 4a. I fell off a dock at work, into the water and was able to get a (brand new) replacement phone for $85.

Highly recommend! I get this for any product we purchase & it always pays off in the end! I prefer the monthly payment plan to make it more affordable. Geek Squad support is always awesome as well

The agents are on call whenever I need them with a computer question which I can't resolve.

I am so happy that I was smart enough to invest in this service. I had to use it to replace a phone and with no if's, and's or but's got done.

Haven't had to use it yet so I hope it is good for what I paid for.. Time will tell..

Great for your premium cellphones like the Samsung folds and i wouldn't wanna trust my carriers replacement plan.

This Geek Squad Protection Plan saved the day shortly after it was purchased for my husband’s SmartPhone!

THEY ARE THE BEST AND FAST TO HANDLE ANY PROBLEM WITH YOUR DEVICE.

Any time I have any technical issues with any thing I buy from Best Buy they help me!!! I can’t live without it

I have never regretted having a geek squad warranty on my cell phones, gives me peace of mind.

Perfect just aggravating whenever it expired after 2 years tried to register me again automatically.

Geek Squad Accidental Protection is one of the most amazing values I've had. I will always get it on electronics and products I care about from Best Buy. It almost always saves heartbreak and regret. Highly Recommend.

Well worth it. Had to exchange phone due to sim card getting stuck. Exchange was quick & easy.

Im glad if anything happens i have protection on my laptop

I just purchase a Samsung cell phone. And I feel alot better having extra protection for my cell phone. It can not hurt and I do highly recommend. Thanks

I love getting the one year protection. Accidents happen!

Well i love the fact that if anything happens to your device best buy dosr there best to fix or replace love geek squad

Worth purchasing if the device is known to fail. Be sure to do research on the product of its longevity before purchasing it. For example, Any Blu-ray game or media disc is scratch-proof no need for a warranty.

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

Great service They help you in every way Excellent