Customer Ratings & Reviews

It’s a awesome phone and I like them. These phones are a gift and I gave them family members

I will never ever purchase geek squad. I anyone i know i will talk them out of it to. It has been a nightmare... so i brought my phone into Moreno valley, CA. Location. My phone was taken from me for repair. Than i got a email from geek squad to pick a date and come get it. So i did. But the part was i had the different emails with three claim confirmation numbers. When i got to store no phone anywhere. No record. I showed them emails and everything. Than some kid who is telling from the lost prevention team told me and i quote, go p*** off. I saw our employee hand you your phone. Than leave with it. And i don't care if you got a email with a conformation number. Leave my store at once. Than guess how my call to geek squad went. A foreign person who's English I'd terrible and i couldn't understand. Bye bye note 20 5g ultra.

Worth having for any accidents that happen. They are always super helpful

Never had to use it yet, but I would not buy a car without a warranty so why would I buy a phone without a warranty

Its a warranty. It is a good thing to have. Always a good idea to get the warranty.

The best plannod best buy. This keeps my mind tension free.

This thing has saved my bacon more times than ive purchased it

Hope the service is good when i need it, but havent gotten to test yet.

I got my headphone taken care of through greek squad.

Great for giving you peace of mind in case of accident

Never needed to use it but since everything is expensive these days it's great to have ease of mind if anything goes wrong or needs to be fixed.

Havent had a need to use it. So can't quiet give a better feedback.

Purchased a 2 year protection plan with my Samsung Galaxy S10 phone for $181. Went to Geek Squad in Paramus to get a cracked screen fixed under warranty. They told me they don't actually change the glass or service Samsung phones, just send you a replacement phone & you send the old phone back to them. Great! Problem is there is a $199. charge....So to get them to honor the $181 plan I purchased, I have to give them another $199...Spoke to several employees & an Supervisor at Geek Squad. They understood my frustration but would do nothing. Have had Geek Squad plans on refrigerators, TV's but this one will be my last. Last purchase at Best Buy too. According to the supervisor, the salesman should have explained this to me.

I took this protection plan out with geek squad because they work quickly to fix any problem if I have one with my new pho e

Great help on replacing my device, since original was defective.

Stay protected. Stay protected. Stay protected. Stay protected.

Quick service and reliable! Was thorough and explained everything with ease

Always great service from underpaid workers doing their best!

These plans are great, I will always buy new phones from BB if I can just so I can get these plans instead of the protection insurance through carriers.

They informed me of everything that is covered. It makes me feel more confortable knowing that if anything happens they will fix or replace the device.