Customer Ratings & Reviews

Worth having for any accidents that happen. They are always super helpful

Need my phone in my job. Things get broke when I work so to keep my phone working even if it breaks is worth it

Considering the price you pay, this is absolutely not worth it. Broken phones still cost $250+. And there is no replacement, you have to wait for them to mail you a replacement then mail your broken phone back. But you also pay an extra deposit so to replace a broken phone costs $500 up front. Ridiculous. I had them charge me $60 for a screen protector that they placed for me (one of those fancy lifetime ones) and it lifted on 2 corners within a few weeks. And the guarantee on that.....nothing. So truly pointless. I will never waste my money on this again.

Was able to replace my phone same day when the screen got smashed

Their protection plan is good for ease of mind in case anything ever happens to your purchase.

Have not used it yet but I trust that Geek Squad has me covered

We buy geek squad protection on all electronic items purchased from best buy because they are wonderful with questions and standing behind products.

I hope I never have to use this, but if I do....I have it. I"m assuming it will take care of whatever i need.

Great coverage for an amazing phone, definitely worth the extra money!

I took this protection plan out with geek squad because they work quickly to fix any problem if I have one with my new pho e

This is absolutely fantastic! When my phone was stolen, it was a quick and painless process for me to get a new one through Geek Squad Protection.

Stay protected. Stay protected. Stay protected. Stay protected.

Have used this service in the past with home installation. Also replaced broken glass protector because of warranty.

This plan has saved me many times and its worth every pennie!

I had bad & good experience with geek squad but I can tell you with trouble I had they made sure to take care of me

I will never ever purchase geek squad. I anyone i know i will talk them out of it to. It has been a nightmare... so i brought my phone into Moreno valley, CA. Location. My phone was taken from me for repair. Than i got a email from geek squad to pick a date and come get it. So i did. But the part was i had the different emails with three claim confirmation numbers. When i got to store no phone anywhere. No record. I showed them emails and everything. Than some kid who is telling from the lost prevention team told me and i quote, go p*** off. I saw our employee hand you your phone. Than leave with it. And i don't care if you got a email with a conformation number. Leave my store at once. Than guess how my call to geek squad went. A foreign person who's English I'd terrible and i couldn't understand. Bye bye note 20 5g ultra.

Haven't had to use it but have had good experiences in the past.

This protection gives us a good feeling in case of accidental damage.

Purchased a 2 year protection plan with my Samsung Galaxy S10 phone for $181. Went to Geek Squad in Paramus to get a cracked screen fixed under warranty. They told me they don't actually change the glass or service Samsung phones, just send you a replacement phone & you send the old phone back to them. Great! Problem is there is a $199. charge....So to get them to honor the $181 plan I purchased, I have to give them another $199...Spoke to several employees & an Supervisor at Geek Squad. They understood my frustration but would do nothing. Have had Geek Squad plans on refrigerators, TV's but this one will be my last. Last purchase at Best Buy too. According to the supervisor, the salesman should have explained this to me.

Haven't had to use it yet, but it gives me some peace of mind.