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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2440 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,440 reviews
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good any issues I have had before on any geek squad warranty they have always come through

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every cent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing deal and a must have especially for phones. Probably the best offer for accident protection compared to any phone carriers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad protection plan has always paid for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement of broken phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help on previous phone's very informative slot of help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not needed to use it yet bt it feels good knowing that if something happens I will I'll have someone to call on for help :-)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven’t used yet but about too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I haven’t had to use yet but my son is about too as t eh screen is glitching.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have Geek Squad available.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had to use Geek Squad service a few times with computer issues - they have always been helpful. Glad to have them available when I needed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Automatic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase insurance for any phone or device that I buy just in case of emergencies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repair almost anything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best in repairing your damage electronics and sometimes you just get a new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection Plan

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me piece of mind to know I can bring my phone to geek squad if anything goes wrong. Internal phone issues or cracked screen all taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Technical Assistance is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad assistance I have received is always great! I shop Best Buy because of the technical services available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has my back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have peace of mind knowing that if something ever happened to my new phone, they'd have my back.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always the best warranty on best buy it literally covers everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1 year protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone was quickly replaced when it would no longer charge .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope u can help me with my account something seems off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe paying for protection is a good thing as it has its benefits later

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mobile extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to repair my phone because the usb port was not charging. The solution that they offered was to replace the phone but i had to make a payment for the replacement. So in this case the extended warranty wasn't really useful for me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad offers one of the best in class protection plan. It’s always good to have for valuable items purchased from Bestbuy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2 Year Complete Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luckily I haven't needed to use this but if I do, I am glad to have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it for serious damages

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind knowing you have coverage until something goes wrong and you realize your deductible for a small cracks is $200

    I would recommend this to a friend