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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2442 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,442 reviews
  • Rated 5 out of 5 stars

    Small item warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have purchased warranties on most of my Best Buy items, and they have never let me down. even minor things were addressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best.they turly very helpfull.and explain the way it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you normally have bad luck with electronics, you're better off getting insurance protection.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully never have to use this, but if I do, I have the warranty

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have protection for any electrical device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love to be protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the peace of mind when you purchase this insurance to protect you purchase and the speed and convenience of their service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my virus protection on my compu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are real helpful I need this protection plan on my phone for the type of job I do

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Chris. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Great service. Great pictures!! Incredible service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used it. However, it is worth protecting my investment. I am sure they will come through when you needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal compared to equal service offered by cell carriers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They replaced my galaxy z fold 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about Greek service. They respond and work with you .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have for protection against anything that could damage your phone to stop it from working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and easy phone replacement when yours breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Extended Warranty Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service for electronics for extended warranty, even the good products can get defective, it's a must for expensive products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best repair service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love geek squad quick and easy repairs! No complaints!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't bother with phone "repairs"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minus the huge mess up with using up my warranty and leaving me without a phone for a week because they didn't make sure a replacement phone was at the store beforehand...I guess they're helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great value for protecting any purchase above 199.00. They provide lots of help when needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not know I needed appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in line the only person there. 3 employees there. I had a quick question about insurance. Middle aged woman rude. Just kept saying you dont have an appointment we can't help you

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. Geek squad Team is amazing and worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using my items with no issues i bought the warranty just to make sure

    I would recommend this to a friend
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