Customer Ratings & Reviews

My laptop had a graphics issue after 3 months and I took it to geek squad to get it fixed. The one at both Riverside tried charging me around 300 when I had the year protection to cover any damages. I was upset because they wanted to charge me an extra 90 as well to ship it to get it fixed. Tried speaking to manager and he wasn’t help. Left that Best Buy and went to another one. The one in hip mall told me they shouldn’t have quoted me anything when I had the protection which serves the purpose of getting it fixed. Like finally someone with common sense. Try not to get scammed but they were able to ship it to get my laptop fixed :p

Sooooo glad i decided to get protection on my devices because i’ve already had to bring one in for damage and they helped me right away and got it sent off which is awesome! Makes me worry so much less thanks geek squad!!

This is a most have because I had 2 laptops since 2016 that kept causing problems and had spent a lot of money on repairs. I got fed up with laptops messing up every time so hopefully if my new laptop has issues it be within the extended warranty .

Love having protection on my items. Just in case something happens.

Worth it because you are likely to make a mess and its worth get a fresh computer

Your Best Buy associate named Tommy, who sold me the projector, was great, helpful, kind and patient. He also sold me a great project. We love our projector and it's lumins are more than sufficient to project brightly and well.

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

Geek squad service is a pretty cool service. The ability to have that service available and worked on while your there is great.

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

Geek Squad did an excellent job installing my washing machine. The technician was punctual, knowledgeable, and made sure everything was working perfectly before leaving. Highly recommend their service!

Purchased a Lap top Asus Vivio Worked great for a short time till it was sadly stolen from my suv I was barely getting used to navigating a laptop since I have not been on a Laptop or Desktop in years . Now I am paying for a laptop I don’t have sad I know Ty .

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

Geek Squad was great with returns and help with my device issues.

I feel better having protection and it gives me peace of mind. It was a wise decision to purchase the Geek Squad Protection.

I always get this when I buy big items. I haven't had to use it a lot, but I have been thankful when I did.

service was great and any questions that I had the employees answered them!!!

I had a problem with my imported files. The geek squard was able to assist me several times and solve my problems from auto cloud storage to cleaning my computer and even turning off AI

This is my first laptop purchase. I was happy with it, except the battery didn’t hold a charge very well, and somehow I lost my operating system (let someone borrow)and now waiting for it to be fixed. I am happy with my purchase. Just taking awhile for manufacturer to fix.

Good options recommended is better have it and dont use and dont have it and need it

I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.