Customer Ratings & Reviews

Great service if you need it. They do a great job of setting up electronics.

You never know when you might need this . My son can use his laptop with ease .

I never personally had to use my son yes I m thankful for geek squad

You can never have too much protection. Its worth the money

Worth the money for protection and extra warranty time.

what would i ever do without the geek squad? hmmmmm?

I got this for my laptop so if anything happened to it u guys will help me

When it comes to big purchases, I would certainly recommend getting some added amount of protection plan.

Excellent program coverage. They always honor what is listed in agreement. Excellent customer service

Bought this for a new laptop, a little pricey. HP offers protection at a lower cost...

Geek squad is great when you buy electronic from Best Buy

Never really need it but got it just in case. But could have done without

Highly recommend for your family and friends electronics

Always a great choice to get service never know when you will have trouble.

Easily fixed my issue. And didn’t have to wait long at all.

Good service, have not needed to use it yet, but good to have just in case

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

For use with laptop purchase - comes in handy although not used much yet

The agents installed my TV and connected my other components

The accidental protection plans are affordable and worth every penny.