Customer Ratings & Reviews

I have purchased this protection for the last few years for my peace of mind. I've used them a few times, they installed my hardwired Ring doorbell, backyard Ring camera with the solar panel, over the range microwave, etc. All done well and professionally. Although I don't use them much, it's better to have them and not need them, than to need them and now have to pay out of pocket full charge.

I purchase warranty for almost everything I buy I think I only used it a few times before. During this pandemic it seems like everything started breaking down. A set of gaming headphones, sound bar and a tv luckily everything was under Geek Squad. When I took these items to them I had no problem getting replacements all the products. That means for me I still will be purchasing from Geek Squad 5 stars.

Can’t go wrong with the Geek squad!! They not only know about tv’s, computers & laptops but cell phones as well!! 2 thumbs up!!

Have used this service several times for my computers and have had great success in resolving my issues that I have had with them. Using the remote service was great as I did not have to take my lab top in and wait for days before getting it back as the problem was able to be resolved remotely. Service is well worth the cost if you only use it a couple times.

I don't recall buying this protection in August 2020. But I have bought the Geek Squad protection several times before and am very very happy I did. Service is always professional and helpful, although the line and wait was long one time. It is a risk/reward calculation - is the coverage likely to be needed. Like other insurance, you never know - but when needed, it is worth the cost.

Awesome having top quality care for your purchases and items at hand. Service is quick and on top of all needs, repairs and learning projects for our use,

ALWAYS BUY FOR ADDITIONAL COVERAGE. I did not like that my purchased warranty outsourced my repair to a NON-Geek Squad company. They picked up and returned my television and the problem persisted. After I complained to GEEK SQUAD I received a call back they diagnosed the tv over the phone and I was instructed to return the television to Best Buy for a refund at the current listed price.

Using for my community gym, the residents absolutely love it. Great picture quality. Would definitely recommend

Definitely worth getting for any tv no matter where you buy it

I'm so glad I purchased the extended warranty when I bought my 55" insignia Fire TV. I had to exchange for another one after a month and then exchange again for an upgraded brand.

I bought this because the price was so good, and I have had Geek Squad protection plans before. Have not had to use it yet, but its there just in case.

Purchased a new TV didn’t want the headache I recall the difficulty we had putting the other TV above the fireplace so I opted in for the geek squad protection and installation so very handy it was nice as they took the TV off the wall and put the new one up And set it up it was great well worth what I paid for it no it’s covered so on those dog toys go flying TV is covered

There guarantee is 100%. Always helpful. There full of knowledge and ready to help you out to 100%approvals

Ive always bought protection from Best Buy Geek squad. The swrvice was affordable and prompt when something is needed.

The Geek Squad took great care of me during the service and replacement of my TV

The all around service i received was great! Best buy is not just a leader in electronics, but they lead in customer service as well.

Great plan for new TV. The price is good for 5 years.

This protection was helpful but not in all the ways i thought. Some items don't qualify and that's not what i thought when i purchased. Now i buy individual protection for each item, it's easier to understand. The services are pricy so i never sought them out.

[Employee of bestbuy] Geeksquad gave me the mental comfort that my TV is safe with them for the next 5 years. No worries on my end, and wide support across america! I love it.

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.