Customer Ratings & Reviews

This was a perfect buy... I needed a laptop that mimicked what my school aged daughter uses at school... its easy to use, light weight, and extremely affordable. Would definitely recommend to other parents.

Nice chromebook. Just what I was needing and for a good price.

Great buy for my dad! He loves it and it's still working great as we approach another holiday season.

The service I received at Best Buy was extremely good. I purchased a computer with warranty for my grandson and it was damaged and Best Buy replaced with a new one. No problems at all.

I would give a stormy 4.5, as some of that apps on it just don’t work, but it I do like it. Also, the touch screen setting doesn’t work.

Awesome product works very well i would definitely recommend this computer to anybody who needs one

The laptop is great! Works well. Plus several perks: included with a Bluetooth mouse, mouse pad & Bluetooth ear buds. Was nicely packaged and fast delivery!

This laptop has worked perfectly for getting my new job's required learning knocked out while still allowing me to stream videos on the go solid laptop for simple use!

Fast loading. Colorful screen. Effective for daily use.

Great computer to have for internet and word doc. We needed a quick computer to do some simple/basic stuff.

Slim, easy to travel with, clear screen. Great price

Lived up to expectations - worked fine right out of the box

Great products. I like the smaller size and am happy with this product.

The Acer Chromebook 311 hits a lot of the right notes of what I expect from a Chromebook. Compact, relatively light at 2.45lbs, charges from USB-C (so I don’t need to track a proprietary connector), and has just the right amount of performance where I never felt like there was an issue due to the hardware. Yes, its running on a Celeron processor with integrated graphics, but for the stuff Chromebooks are generally being used for in our home (kids activities, light web browsing, job applications on the couch, and online shopping), it did pretty well. The Chromebook is finished in what I’ll describe as two tone color scheme. The exterior has a silver finish while the screen bezel and keyboard are black. The whole thing is plastic and feels sturdy enough to hold up to children though the color scheme does try to give it a more metallic look which makes it looks a bit more premium than the device really is. As mentioned, the Chromebook does well performance wise. It handled 10+ tabs and a couple open apps without issue. For a couple things, it did seem like the tabs had been put to “sleep” when I returned, but otherwise things started back up quickly. It didn’t max out Wi-Fi connection speeds on my home network, but did well enough that it would have no problem streaming HD video. The screen resolution of 1366 x 768 is ok, not full HD but enough to hit 720p which works out well on an 11 inch screen. There is a noticeable difference in color temperature versus a TV or monitor or premium laptop playing the same content which can make things feel a bit off. I suspect there must be some calibration setting for the screen but I was not able to find one. Where I had disappointment relative to my expectations for a Chromebook are with the webcam (720p yes but still poor performance even in good lighting) and the storage (32GB which from the perspective of 2002 seems like a lot but some games eat up a significant chunk of that). So unless you’re intending this to be simply a web only device, you may find yourself quickly running out of space as you load up apps. Don’t be fooled by the microSD support - ChromeOS can’t use it to expand its internal storage unless you’re in developer mode. Battery life is decent. Not the 10 hours that’s it’s rated but definitely over 6 which is plenty for my use case. As I mentioned, USB-C charging is a plus. It comes with a 45W charger but will charge from the 18W cell phone chargers I have scattered throughout the house. But that it uses USB-C at all means pretty much all the USB-C chargers I have, including those for our 3 other Chromebooks, can charge this device and there’s no need to arbitrate who has who’s charger or keep track of similar looking but slightly different barrel tip adapters. In all, I rate this 3 stars. It really is middle of the road. Some things well and looks good, some disappointments that narrow it’s use case. But for some who know exactly the features they want and don’t really intend to do much else, this may well be a perfect fit.

My new Chromebook is behaving in a five star way so far. Ridiculously convenient! ............................................................................................................................................................................................................................

It’s so perfect size for my daughter for her home work

I love my little Chromebook except that the charging cord does not fit all the way into the port. Best Buy said they would replace it, but then reneged on that and canceled the shipment of the replacement without telling me. The Chromebook works great other that one unexpected deleting of all my tabs!

Good basic chrome book. Not a lot of memory 64 g. No expansion ability otherwise decent for basic tasks

Enjoying every new trick, that I am learning with this item.

Bought it for my younger son to do his school work. Does a great job with basic tasks.