Customer Ratings & Reviews

Good with some compromises, amazing for up to intermediate gamers. This is my second one after I had to swap out my first one in less than 24 hours (thank you Best Buy Total otherwise I would have been stuck)—see Unfixable Cons below. I damaged the first one doing a simple unscrewing of the bottom plate. Pros: - Price – you can’t beat this price for the on-paper specs it has. You also get what you pay for, and there are weird limitations to the laptop’s power. More below. - Screen is stunning. Crystal clear, super crisp, vibrant color, looks better than Retina in my opinion. For 240 Hz, which is plenty for me, this OLED screen is flawless, uncompromised and best in class. - Size & aesthetics: it’s not stunningly lightweight, but not too heavy either. However, it is stupidly thin for a gaming laptop and very portable. Takes up slightly more room than the 16” Macbook Pro. This laptop is top notch looks with pretty lights and clean design, and it will turn heads. Some reviewers say the plastic on the back looks cheap. I simply disagree. This is a cool looking laptop. - Numpad and keyboard – I love how this 16” laptop packs in a comfortable-to-use numpad. The key layout is really excellent, too. All keys are a full size, no awkward half keys. Full arrow keys, too. - Performance – I’m running the GPU hungry game Black Myth: Wukong at well over 60 fps, even higher on my 1440p monitor. No tearing, no bottlenecking, super smooth, and gorgeous ray tracing. Though I describe many compromises below, Acer did NOT compromise on performance. It’s a beast performer on Turbo, and you will be able to run most games at ultra settings at HD resolutions at 1080p and 1440p. The 5070ti is capable of 4k performance, but I haven’t tested this. - HDMI and Thunderbolt display support. I recommend not using a dock for video and using HDMI to USB-C direct to the laptop for best results. Fixable cons / annoyances: - Boot startup noise – Sounds like a running circular saw crashing through your window. If you’re setting up your laptop for the first time, you’re going to hear it a lot, and if your computer restarts in the middle of the night in another room, it will wake you. Turn it off immediately in BIOS. - Bloatware – I recommend installing a clean copy of Windows, but be aware, you will need to backdoor the Intel RAID drivers during the installation. May be difficult for an intermediate Windows user. I opted to keep PredatorSense which is downloadable from Acer’s website, and actually has useful tools. Also, it comes with Windows 11 Home, so have a license ready if you require Pro. - Heat – This thing gets REALLY hot. I recommend the Razer laptop cooling pad RC21-02300. Keeps it just a little warm during gaming sessions, cold to the touch during regular use. - Hard drive replacement / expansion – don’t even think about upgrading the paltry 1 TB this comes with (I guess “you get what you pay for”). Your upgraded drive will have to be a secondary drive and will only be recognized by Windows (see cons for Linux note). I wanted to upgrade my main boot drive, and I had a painful time trying to backdoor the Intel drivers to make this work. Unfixable cons: - Modifying – This is the HARDEST laptop I’ve had to modify yet. This laptop does not have easy access panels for upgrading the SSD or memory. Ten torx screws hold down the bottom plate, one of them stripped with no effort, and I warped the aluminum cover because that was the only option I had to remove the stripped screw. You’ll need a special screwdriver which I luckily had and a pry tool. The hard drive and the RAM are underneath thermal tape that is stuck on there pretty good, so use caution when removing. The nvme expansion slot exists, but it’s covered by the RAM’s thermal tape. Be very careful when taking apart, modifying and upgrading this laptop. Not novice friendly. - No Linux – it is difficult to load Intel RAID drivers during a Windows Live USB installation. It is impossible with Linux. If you enjoy dual booting or maining Linux, you can’t do it with this laptop. Period. Alternative ways are running Linux on an external hard drive or running it through a virtual machine, but it is impossible to install and run on board. Comment if you know a way because I certainly don’t. - FINGERPRINT MAGNET!! Looks like I eat nothing but fried chicken with how easy I get prints on the body. - USB-C ports are only on the back of the unit. It’s awkward to reach around to find your USB-C port. I have a dock with front facing USB-C ports so I don’t mind. If I didn’t have that, this would be really annoying. - Battery is butt. You might get an hour on a full charge and with eco settings. Realistically, you’ll get 45-ish minutes with average use. This is largely due to the inability to change refresh rates on the laptop screen, so your battery will heavily power the GPU. No way you’re doing any gaming without this thing plugged in to power. Wattage is limited to the GPU and CPU on battery, and thus games will run at abysmal framerates. I don’t know who out there is getting 3 hours of life, but that’s completely absurd. As this is my second unit, both units battery life was just horrible, so I doubt I have a defective battery. - Speakers are the cheapest, tinniest laptop speakers I’ve ever heard since the 90s. All treble, zero bass, zero depth. You’ll need headphones or external speakers. The speakers do get nice and loud, but the louder it gets, the lousier the quality is. If quality onboard speakers are a must, pass this laptop up. You’ll hate these speakers. Recommended based on the performance, aesthetics, and screen alone. It’s a great laptop if you’re mostly working and gaming at home. Not recommended if you need the complete experience to be quality. I won’t return it, but I can’t say I’m blown away by my experience. 3/5

I’ve had a great experience with the Acer Predator Helios Neo 16S. The 16” OLED 240Hz display looks amazing, colors are sharp and vibrant, and gaming feels very smooth. Performance from the Intel Core Ultra 9 and RTX 5070 Ti is strong and handles demanding games and multitasking without issue. It comes with 1TB of storage, and one of the big advantages is that it’s upgradeable, so you can easily add more storage or make changes later if needed. Battery life is decent for a high performance gaming laptop. It’s not designed for long unplugged sessions, but when plugged in, performance is excellent and it really shines. Under heavy load it can run warm and the fans do get loud, which is expected for this level of hardware. Overall, it’s a slim, powerful, well built laptop that delivers strong performance in a relatively sleek design.

Let me be clear: THIS THING SLAPS. Tl;dr: if you plan to keep it plugged to a wall and don’t mind bad speakers, don’t look any further. There’s no better deal for an OLED panel, high refresh rate, i9, 5070Ti 12GBVRam and upgradable ram and storage. If you want a more detailed review see below. Let’s get the cons out of the way: -Speakers are bad, but a good headset/headphones can easily fix this. -Battery is awful right now, for some reason you can’t switch the refresh rate to anything that’s not 240Hz, which causes your battery to drain supeeer fast: 1 hour AAA gaming - 3 hours light use. BUT, this is probably something Acer will fix down the line with an update (or at least I hope so). Although, if you’re like me and only use it while plugged to the wall, then it’s really not an issue. -Fans can get pretty loud on TURBO mode lol, but quiet and balance are really nice. -This might be exclusive to my unit: there’s a noticeable hiss/high pitched noise that appears for a couple minutes before the fans start picking up during a heavy usage session. Might be able to fix it by opening it but haven’t done so. TIME FOR THE PROS BABYYYY: -16” 240HZ OLED BEAUTIFUL SCREEN? YESSSSSSIIIR -UPGRADEABLE RAM AND STORAGE IN 2025? YESSSSSIIIIRRR -MULTIZONE RGB KEYBOARD? YESSSSSSSIIIR -THIN BEZELS? YESSSIIIIIR -OVERALL THIN AND LIGHT LAPTOP? YOU GOT IIIITTTTT -DOESNT GET STEAMING HOT? YOUREEEECORRREEECT -PLAYS EVERYTHING YOU THROW AT IT? YESSSSIIIIIIIR -5070TI WITH 12 GB OF VRAM? FOR LESS THAN $2,000??? LEEEESGGGGGGOOOOOOOOOO -INTEL CORE ULTRA 9? YESSSSSIIIIIIR -SLEEK ELEGANT DESIGN BUT STILL GIVES YOU THE OPTION TO MAKE IT MORE GAMERY WITH RGB LIGHTS? YOU GOT IIIITTTT -FROM 2D INDIE GAMES AND BINGE WATCHING YOUTUBE TO PLAYING AAA GAMES AND EXPORTING 60 TRACK SONGS IN ABLETON: THIS. THING. ATE. -IF YOU SEE THIS ON SALE, YOU GOT TO BUY IT. THE VALUE IS TOO GOOD MY GUYS. Pro tip: If you want to further improve air flow, put a book underneath the back part of the laptop to allow for more air intake. I travel a lot for work, and for some reason hotels in the US always have a certain book in their rooms lol, so I use those.

The Delivery and package was great. I will start with cons. First of all the battery is not much comparing to other laptops because the beautiful screen is locked at maximum 240 Hz Which drains it fast. Also, in high performance mode it gets noticably noisy. Lastly, the lid is fingerprint magnet. However, with these negative, is a beast machine especially with this price. It's fast and performing wonderfully. It has beautiful glossy oled 240 hz screen. It types good with full keyboard and sectional RGB. I love the stealthy style and colour. I will mention a bit of my experience which it could be different for others. First two to three weeks were flawless, but after that I got to a problem. Everytime I loaded the machine and/or heat it up, it restart by itself, I think it was some drivers issues. It was like for around a month. I got frustrated to a point to return it or take to BB tech. However, it is good now. I haven't gotten this issue for months. Finally, this is excellent machine for its value as long it's plugged in, hopefully, soon enough it get updated for Dynamic refresh rate.

The Acer Predator Helios Neo 16S AI (with Intel Core Ultra 9 and RTX 5070 Ti) is a solid upgrade that feels futuristic right away. The OLED screen is a game-changer—like leaping from 720p to proper high-def—with stunning colors, deep blacks, and buttery-smooth 240Hz refresh that makes gaming feel 10x more immersive and vibrant. Overall speed is excellent, nearly doubling the performance of my old Acer Nitro in games and everyday tasks thanks to the powerful Ultra 9 CPU and 5070 Ti GPU combo. Thermals stay manageable if you crank up the fans and ensure good airflow, though the fans get noticeably loud under load (headphones fix that easily). Speakers are a downgrade—tinny and weak compared to the Nitro's—so plan on using a headset or external audio. Battery life tanks once you disable integrated graphics for full discrete GPU power, so it's strictly a plugged-in machine for serious use. One downside: Acer's made it tougher to DIY upgrades—the slim, thin design and tricky bottom cover make adding another SSD a real hassle compared to older models. Great pick for plugged-in gaming if you crave that killer OLED and raw power without breaking the bank.

Pros: 1) Great spec at this price point. 2) 5070 ti (12gb vram) gives a great push while gaming and its combination with ultra 9 is perfect . 3) Beautiful OLED screen (240hz) 4) Build quality is good. (Based on price) 5) Has full keyboard with numpad it helps a lot. Cons: 1) Battery life is not so good only upto 3 hrs with eco settings. 2) 240 hz is fixed can not be changed. 3) GPU+ CPU is power hungry which cause it to heat a lot. 4) Gets fingerprints. Overall it’s a great laptop with good specs and can run games smoothly with some compromise on battery.

The performance on this system is impressive, given its price point. Every competitor is priced an additional $400-$600 more, given similar specs and display. The performance on many of the new releases has been excellent. I've been running Borderlands 4, getting 70-80fps on high using the 2k resolution with the monitor. Battlefield 6 has impressive performance, which I haven't benchmarked yet. Almost every other game released in the last 2 years seems to run at ultra settings, with ray tracing and shadows set to high, yet still maintaining very high frame rates. I recommend this PC. The one thing I would be mindful of is the heat, which will hamper performance if you can't find something like a book to prop it up or use one of those fan devices to help. As long as there is good airflow, this will run like a dream. It doesn't have a super-long battery life either. If you're out and about without wall power, I get 3-4 hours just doing everyday tasks like running Excel, PowerPoint, ArcGIS Pro, and a few other programs. Anything demanding will kick your battery down to an hour. It's still the best PC I've owned.

Overall, excellent computer so far. Have owned for almost a month now and have had zero issues with it being slow, glitchy, or not performing properly. While it is true that speakers are absolutely horrible and battery life when off the charger is at most 3.5 hrs, these facts were known before buying the computer. Easily the best specs for the price, so definitely would recommend as far a laptop that has incredible graphics and display and a good chip. Performs well on Geekbench tests (i9 is pretty close to the m3 pro rankings), and the GPU tests are top of the line for laptops. Only thing I might recommend is potentially getting a laptop fan when running high performance applications and a speaker or headphones for audio. Also, a random annoyance with the computer is that it smudges super easily on the back and is pretty hard to wipe off. All in all though, great computer for the value.

This is my first time buying a gaming laptop and so far I am absolutely in love. The screen quality is great, gaming feels smooth and overall it's an excellent choice for portability and performance. Battery seems to be a problem for some users, although I am usually always plugged and limiting charge up to 80% to save battery life. Also it gets hot underneath, so if you tend to put your laptop on your legs, you'll feel it, although it's not unbearable hot... unless you're naked lol.

Great performance, nice build quality. Best as a desktop replacement. I have the S variant, and it gets kind of warm sometimes, but not as bad as I thought from the other reviews. It runs well even in balanced mode which helps with both noise and heat. I use it more for productivity than gaming, and it works great! It's very responsive and apps load very quickly. I got it on sale, and it was definitely the best value for the price. I love the screen. I've bought Acer products before and had good luck with them lasting. I hope this laptop will be the same (but we will see.) My only real complaint is that Predator Sense really doesn't work with Linux, but in the end, that's only a mild annoyance for me. Speakers aren't that great, but I don't use laptop speakers anyway (headphones on the road, proper speakers at home). Battery life is kind of poor. Could it be better? I mean, yes, but probably not at this price point. Highly recommended, especially if you can get it for less than $1900.

Display: The display is honestly one of the first things that stands out. The OLED panel looks beautiful and the 240Hz refresh rate makes everything feel very responsive. Colors look rich, details pop, and the overall viewing experience is great whether you are gaming, watching videos, or just browsing. CPU: Even though the processor is limited a bit because the laptop is slim, it still performs really well. Getting around 3100 in single core and 20k in multicore on Geekbench 6. GPU: The 115w 5070 Ti performs way better than you would expect for its power limit. Games run smoothly on the highest settings. For example, getting around 120fps in Black Myth Wukong on ultra with ray tracing and DLSS is impressive. It can handle modern games without struggling. Speakers: The speakers are not great for the price. They sound weak and lack depth. Using a custom profile in FX Sound helps a lot, but out of the box they are underwhelming. Battery: Battery life is on the weaker side. The main issue is that the display stays locked at 240Hz even when running on battery. The panel and the drivers support variable refresh rate, but Acer has disabled it. Because of that the battery drains quickly and you will probably end up keeping the charger close most of the time. Thermals: With a laptop cooler, turbo mode, and fans at full speed, the temperatures stay pretty controlled. While gaming on ultra settings, the CPU usually sits around 79°C and sometimes spikes up to around 88°. The GPU stays around 77°C. For a slim gaming laptop these temperatures are quite reasonable. Keyboard and Trackpad: The keyboard has a comfortable feel. It is not too soft and not too clicky. Typing and gaming both feel good. The trackpad is average. It works fine but there is nothing special about it. Software: The Acer Predator software still needs improvement. It can bug out at times. Sometimes the fans get stuck at max speed and the only way to fix it is restarting the laptop. Other times it refuses to change power modes because it thinks the laptop is on battery even though the charger is plugged in. Restarting usually fixes these problems but it does get annoying. Acer definitely needs to polish the app. My Take: This laptop gives great value for the price. The performance is strong, the display looks amazing, and it handles games really well. If you can live with the weak speakers and the need to keep the charger around, it is a solid choice that delivers a lot for what you pay.

This laptop as a proposition is fantastic. The OLED panel and refresh rate make it wonderful to work and game on. Battery life is not the worst in the world, but it ain’t a MacBook. It does get pretty warm to the touch, but not in a thermal throttle way. Temps are surprisingly good for how thin it is, and the build quality feels premium and solid. The Core 9 is incredibly powerful for CPU intensive tasks and the 5070ti is fantastic… when it works. Unfortunately in my case, I’ve been plagued with TDR values with no end in sight, causing BSODs in specific scenarios. It’s not all the time, but I can’t enjoy how great the laptop really is when I’m afraid that it’s going to shutdown when it matters. Long story short, Acer was satisfied with my troubleshooting and assumes that it’s hardware related. Sad to see such an issue holding back an incredible machine from awesomeness. If I didn’t have to send a bad apple off for repair a month after purchase (thanks Best Buy for having one of the worst return periods of any given store that sells tech), I’d give it 5 stars, easily. These defects seem to be mor and more common in the industry, and the quality is gonna have to go up to keep any level of customer loyalty.

I recently purchased the Acer Predator Helios Neo 16S AI with the Intel Core Ultra 9 processor, RTX 5070Ti GPU, 32GB RAM, and 1TB SSD, and I’m extremely impressed with the performance. The OLED 240Hz display is stunning — colors are vibrant, blacks are deep, and the refresh rate makes everything incredibly smooth whether you’re gaming or working. Performance is where this laptop truly shines. The RTX 5070Ti and 32GB RAM handle heavy workloads easily. I run local AI models, development environments, and GPU-intensive applications, and the system handles them without any lag. It’s also excellent for gaming and content creation. The build quality feels premium, the cooling system does a great job under heavy load, and the keyboard is comfortable for long coding or gaming sessions. Pros: Extremely powerful CPU + RTX 5070Ti Beautiful OLED 240Hz display 32GB RAM great for multitasking and AI workloads Fast SSD and smooth performance Solid build quality Cons: Battery life could be better under heavy GPU usage (expected for this level of performance) Overall, this is an excellent high-performance laptop for developers, gamers, and AI enthusiasts.

Great Gaming Laptop - This thing flies, the CPU is a beast the GPU is amazing (throttled back - but a beast for this thin setup) - Throw a 2TB in there and it's great. 32GB is plenty of ram gaming, 12g on the vram is excellent. It gets hot, but it should... get a pad for this guy. Screen is gorgeous at 1600 240hz oled. Running Borderlands 4 no issues. (increase your shader cache!)

I’ve been very happy with this laptop so far. The OLED display is bright and smooth, the performance is excellent, and it handles gaming, schoolwork, and multitasking without any issues. The Intel Core Ultra 9 processor, RTX 5070 Ti, and 32GB of RAM make everything feel fast and responsive. Overall, it’s a great value for the performance you get, and I’d definitely recommend it to anyone looking for a powerful laptop for gaming, content creation, or productivity.

picked up the Neo 16S AI (the 5070 Ti config) a few weeks ago and it has honestly blown my expectations out of the water. I was a bit worried about the "slim" chassis thermal throttling, but Acer really nailed the cooling here. I’m getting consistent 140+ FPS in Warzone at 1600p on High settings, and with DLSS 4.5 turned on, it’s just buttery smooth. The OLED screen is the real star of the show—the colors are incredibly deep and it makes every other monitor I own look dull. I also love the "AI" integration; the PurifiedVoice 2.0 actually works to block out my dog barking while I’m on Discord, which my friends definitely appreciate. My only real heads-up for people is that when you hit that Turbo button, the fans sound like a literal jet taking off. It keeps the 5070 Ti nice and cool, but you 100% need noise-canceling headphones. If you want a laptop that feels premium and handles AAA games without breaking a sweat, this is the one. Easily a 9/10 for me!

If you’re looking for a gaming laptop that leans more toward display quality + gaming performance (and you can live with trade-offs in noise, heat, and battery), the Acer Predator Helios Neo 16S AI is a strong contender. Its OLED panel and raw gaming performance deliver great value for what you pay.

Performance is excellent for the price I paid during the sale. The OLED 240Hz display is outstanding. It is sharp, vibrant, and extremely smooth. Once properly configured, the system is very fast for both gaming and heavy workloads. Battery life is terrible. This is not a laptop you should expect to use unplugged for any meaningful amount of time. It is best used docked and connected to power at all times, which is how I use it as a desktop replacement. In that role, it performs very well. Some overclocking and manual tuning were required to fully unlock its potential. This makes it better suited for users comfortable adjusting settings. If you are looking for portability, this is not the right choice. As a high performance desktop style machine at a discounted price, it is a great value.

Really good device for the cost. Pretty powerful, runs everything I’ve tried smoothly, gets hot fast so the fan does get loud quickly. Battery life isn’t amazing but that’s to be expected

The screen on this laptop is beautiful. It’s got a 5070TI I’m able to run basically any game at max settings Ray tracing. Heck even got To play Cyberpunk at max settings with Path tracing enabled of course with Frame gen for path tracing. My only negative about this laptop is that the battery sucks. But if you stay plugged in and have a laptop cooling pad this thing rocks! I would have given it 5 stars but I have an issue where the screen and hinges started making a cracking noise when opening and closing. Called Acer they got me set up I’m just waiting on repair. The process was quick and easy. Other than that the laptop is amazing I’m very happy with it.