Customer Ratings & Reviews

They did a fairly good job of hooking up the tv. Another geek squad guy came to hook up the remote control. I’m satisfied. Probably did a better job than I could have done. Or, at least saved me much time. Thanks.

DId an amazing job highly recommend geek squad anytime

Jon my installer was excellent. He called ahead to confirm our appointment, arrived with my new remote and went right to work. It's nice to meet a knowledgeable technician that spends the time to make things function properly and explain everything logically.

The guys were able after some time connect the new TV with my devices. However, not all has been smooth sailing. I was supposed to get a follow up call with a Geek Squad member with more experience in dealing with my particular remote. It's been over a month and have not heard back from anyone yet. Nevertheless, I am happy with the service provided. I would just like this last step fixed and give it a five star rating.

Works well. Has control of all tv features. Easy to use. Great installers.

Went above and beyond. To fix the problem. The guys they sent out was awesome.10 out of a 10. Great performance

Got things up and going again in very informative and educational manner

Works great. Wish I would done it long time ago. Geek squad did a great job. Have had no issues since installed

Love this set up as it makes navigating through apps and programming a breeze

Andrew took a very complex remote setup and made it all work. He even got Alexa to talk to Sonos. Well done, Andrew! I hope I never see you again--which will mean you not only fixed my remote but did so permamently.

My electronic equipment is located in a separate room from my TV, requiring a special remote control to operate all the functions. When my former Harmony remote started failing, I purchased a new URC remote that required the Geek Squad to program. An issue with that program initially occurred and a separate crew had to come into resolve the problem. But they determined the problem and came up with a solution that left me well satisfied with the results.

We purchased a laser projector, screen, and supporting equipment with a remote programmed to operate the entire system from the one remote. The projector has excellent picture quality and sound. The system is incredibly easy to operate and to switch between live TV, streaming, and DVD/USB applications. Our Sales Assoc Allen Swan and our Geek Squad Tech Christopher were both very helpful and friendly, and went out of their way to assist.

The agent programs my home theater to a universal remote. Works well. Everything in one remote.

Technicians did a great job setting up the universal remote, balancing sound, and testing functions.

I am berry happy with the Geek Squat of Best Buy fort Mayer, the manager Phil and his Tim, are berry professional.

Agents were very professional and wall mount and setting up the new TV went well.

Everything went fine no problems at all. Very professional

The team that came out was friendly and very knowledgeable. They explained everything as they went through the process. the only drawback was that the tech support they needed was in the mid west and they could not be reached after 3pm PT. So, they had to come out a second day to complete the job. It really would have been better if they had support in the west coast.

They did everything and more. Best squad i've ever had. They were terrific. My remote now works perfectly. The third try was the charm.

This is the easiest remote we’ve ever had. And all the components respond quickly to commands. This was an upgrade from our old remote but it was worth every cent. The Geek Squad did a thorough job installing everything and we haven’t had any problems with it.