Customer Ratings & Reviews

I was in the market to replace my Aurora R7 and had initially purchased the HP Omen 40L with the 3070. I ended up returning the Omen 40L primarily due to the lack of I/O (it only had 4 USB ports on the rear - you have got to be kidding me HP)! Next thing I know, I saw Best Buy had the Aurora R10 available w/the Ryzen 9, 6800XT, 2TB SSD + 2TB HDD, and 32GB Memory for $2499.99. If it wasn't the Aurora R10, I would've purchased the Corsair i7200 that Best Buy sells w/the 3070, 32GB Memory, and i7-11700K for $2499.99 (on sale with $400 off). I ended up getting the Aurora R10 mainly because I felt it offered more features for the same amount of money and just look at all the USB ports!!! This is my first liquid cooled PC so I'm hoping I don't experience any of the major issue(s) people have had with liquid cooled PCs but then again, I did purchase Best Buy's 3-year GSP so hopefully it'll last longer than that! I'm not a hard core gamer but this system is definitely a little future proofed especially since it has a 12-core CPU, Radeon 6800XT, 32GB Memory, 2TB SSD + 2TB HDD. I provided some photos so you can actually see what you're getting if you purchase this particular configuration!

I've been gaming with it for a while now and it's performing really well. I check the temperature from time to time and it doesn't get that hot at all like some youtubers claim!

https://www.bestbuy.com/site/alienware-aurora-r10-gaming-desktop-amd-ryzen-9-32gb-memory-amd-radeon-rx-6800xt-2tbb-ssd-2tb-hdd-black/6495947.p?skuId=6495947 My review is for the above gaming PC listed on BestBuy’s website. Let’s start with the quality of the build. As expected this is a prebuilt computer so I was expecting some corners cut where they could. Taking the PC out of the box was a fairly cool experience. The PC is a big boy and a heavy one at that. It takes up quite a bit of desk space. This PC is very easy to operate and is ready to go straight out out of the box. A true plug and play. The outer shell is all plastic. The front IO is a pleasing one and worked great. On the inside is where it gets questionable. This version is a liquid cooled version and in my opinion it is the only acceptable one to get. Opening the case is fairly straightforward. Once opened you have this “cage”. This “cage” contains the 1000W power supply. It also sits on top of the GPU which does not help thermals. I really did not like this at all and knew this going into the purchase. The side “vents” on this PC are just for show and are very flimsy. They are also glued on to a metal chassis underneath. They have no use for airflow in this build. Onto the airflow and thermals now. This build you only get two fans. One is mounted at the top and the other is on the front. Air comes in the front out the top. The front has little to no space for air to come in. Sitting idle and light web browsing the Ryzen 5900 hovered around the high 50’s and low 60’s for me. Not favorable at all. The GPU was around the same however, Radeon 6000 series GPUs have an auto fan stop feature. They only kick on after they hit a certain temp. This can be disabled through AMD Adrenaline Software. However I did not know this until after I did a case swap. Once I started gaming I will use Witcher Wild Hunt for example, temps were high 80’s to the low 90’s for both the GPU and CPU. Kinda had me worried for the long term even though these temps are still somewhat in the operating zone for temps albeit on the high side. There is a video on YouTube where a person mods the case and adds a noctua fan. He advised temps did decrease a little bit. Let’s talk specs and gaming performance which is what I bought this computer for. What you get with this build is a 12 core 5900 and it is a beast. You also get a 5800XT which is also a monster. Gaming at 4k all my games I played had a stable 60plus FPS with most being more than that. Example being GTAV. During gameplay with max settings frame rates were 80-120. Drop the resolution down and you begin to get competitive frame rates. Rocket League always had 240fps and the same can be said for first person shooters. I have two monitors depending on what game I play. One being 1080p 240hz the other being 4k 144hz. Other components were 32GB Kingston RAM 3444. 2TB unknown brand m.2 ssd and a 2TB Seagate HDD. Those are the notable components. You also get the 1000W PSU listed above. The motherboard did come with heat sinks for ones that were curious. Overall this computer is a beast that in my opinion is hurt by poor cooling performance. This was a major concern of mine in the long run. I got this computer on sale so I had no issues with spending more and doing a case swap. I ended up going with the Corsair 4000D Airflow case with a 360 Rad and 3 more 120 fans mounted in the back and 2 up top. My temps now idle and browsing are both in the low 30’s this is with auto stop feature on the GPU turned off. Gaming I now see temps anywhere from the low 50’s to 60’s with occasional spikes in the to about 70. Phenomenal cooling performance. To close, this prebuilt is a beast and will run any game you throw at it like a boss. I do not recommend this product to anyone else though due to the questionable quality of the build and bad thermals. Also prices for the 6000 series have come down so In the end it is worth building your own which is basically what I did in the end. If you however have to get a prebuilt I would look elsewhere even if this hits a sale again. Do your research. I’m taking a star off for the questionable quality of the build and another star off for the bad thermal performance. All components worked splendidly so no more stars deducted. That is all I have and I hope this review helps potential buyers. P.S. DO NOT BUY A AIRCOOLED VERSION OF THIS PC

I use it every day. Turns out AMD is silly with their firmware updates and I was using it wrong for a long time, but thats not their fault. This thing was super cheap and easily the best PC I have ever used. The case is kinda odd. I wish they would get rid of it. 2TB SSD sold it for me.

For the price (considering GPU's themselves are stupid high right now) it is a decent prebuilt. Some concern is that the side vents are nonfunctional and apparently just for looks. This isn't necessarily surprising all things considered, with it being Alienware. Otherwise, gaming is fine and runs relatively smoothly. Both my brother and I got one, and while I haven't been able to game as much as him due to adult responsibilities, he stated he was pretty pleased (outside of seeing remarks that apparently the water cooling system will probably crap itself at the 1 year mark, but we will see)

Great computer. This was my first real pc I’ve ever gotten and still after a year has been pushing strong with 0 issues and I have only good things to say. Plenty of space, very fast and can handle anything I throw at it while running 120fps 4k.

This is hands down the best prebuilt gaming desktop. Everything runs so smoothly, the graphics don't skip or jump around. Even on games with known glitches I haven't had an issue. Highly recommend this to anyone who doesn't have time to build their own PC.

Best price easy to buy fast delivery good products

This is my 1st gaming PC. Opted for this for several reasons: 1. Amount of RAM 2. CPU 3. Designed to be a gaming computer As to the machine, it boots up very quickly. Has lots of USB connections. The bulk of those connections are in the back so extensions to the USB cables are most likely required. The machine is quite HEAVY in terms of actual weight. While the curved top of the machine has a good design element, I find I miss the flat surface of my old computer as I would place my Orbit router on it. I appreciate that the total amount of disk space if 4TB but wish it was just a single hard drive. One of the quirks I will adjust to. Windows 11 Home Version -- well the changes and settings are a lot more challenging than I had expected--particularly with the browsers and the colors used by many website. OK, this is not about the computer but it is part of the package so it matters to me. Small thing, the photo of the computer shows the lighted area to be a yellow/gold color--mine is more a light blue. Have yet to search to see if that color can be altered--more for aesthetics than any real problem. The machine & Windows 11 have so many more settings that require adjusting to but that (hopefully) will come over time and with more experience with both. I read reviews posted and many complained that the AMD Ryzen chip was 5900 and not the particular version that may have been advertised. I hope that my acceptance of this CPU does not come back to haunt me. My upgrade was driven by the fact that I recently started playing Xbox games along with the fact that Intel 7 chip was not compatible with Windows 11. Given Microsoft will end support for Windows 10 in 2025, I figured it was best to make the purchase now. I opted to purchase this machine while it was on sale. I understand that supply chain issues, the lack of chips that are available, and inflation caused the pricing of computers to increase significantly. Sadly, I think DELL keeps their prices inflated (well before the current supply chaing issues, lack of chips and inflation). Overall, I am satisfied.

This isnt my first rodeo with ganing pcs, but it is my first with Alienware and AMD. I was nervous in regards of performance and overall heating issues ive heard about before the purchase but man o man can this thing make my games and overall work feel smooth and beautiful. I definitely recommend this to anybody and everybody

This is a great PC but make sure you are aware what you are getting. The dell answers in the questions are mostly wrong. This is the Ryzen 9 5900 chip, not the 5900x as the dell says in the question response. Also it does come with a keyboard and mouse but it is the cheep dell stock they give to entry level call center desktops so don’t expect anything from Alienware. You also will most likely want to add more ram after you get it. Overall it’s still a great machine for the price.

This is my first Alienware computer. It is excellent quality and really fast. Still getting used to Windows 11, but there are no problems with any games so far.

I freaking love it it's meets and exceeds All my expectations I got this so that I would be able to play a bunch of different games on and other work-related tasks and it completely blew away my expectations for the games Star citizen is the number one reason and it runs absolutely phenomenally

Works as described and expected. Powerful and great graphics

Best pre-built I could manage and it does not disappoint!

Well done in every way, purchased online, ontime arrival, easy set-up, good value. She's purring like a kitten and I have never seen graphics like this before. Good job Best Buy!

The computer did run great while it Lasted. Had it a little under a year when the mother board went out. Tried to go and get it fixed, just to be told it’s not something you can really repair.

This thing is awesome, great price for this amount of power. Also prompted an awesome deal on HP monitor that I couldn’t pass up.

I'm loving this computer. Haven't had any issues. occasionally a game crashes but I think just need to do some tweaking for that. otherwise it's been great

The running speed is very good, the memory space is huge, and it is a desktop computer that can last for several years.