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    • Brand Response

      YourDellTeam 

      July 28, 2017

      Dear itsallinallston, thanks for your recent Alienware purchase. We're sorry to hear about all the troubles that you've been having. Please take a moment to read the following article related to Blue Screen error messages so that hopefully these can be prevented in the future - http://dell.to/2u98Cct. Here's another troubleshooting article related to your computer not turning on in case you continue to have issues - http://dell.to/2uj1Sby. We hope you have your computer back in a timely manner so you can use it as you had planned to. Dell

    • Brand Response

      YourDellTeam 

      July 26, 2017

      - Alik, We're sorry to hear that the desktop that you bought seemed to have prior damage to it. Best Buy offers a 15 day return policy for their new products if you believe that it has been damaged. Please view their Return and Exchange policy here - http://bit.ly/2uWIbqf. We'd recommend that you go to your product Diagnostic Test page in order to make sure that everything is running properly within your device. You can access your product support page here - http://dell.to/2uJ7M62. You can also access the Driver Test for your device to make sure that your drivers are up to date - http://dell.to/2ui5jPS. We hope that these tips will help you with setting up your new device to fit your needs. Dell

    • Brand Response

      YourDellTeam 

      July 25, 2017

      Dear Brian120382, Thanks for your recent Alienware Desktop purchase. We're sorry to hear that you had some issues with Dell's Customer Support team regarding the command center for your device. Please be assured that you can run diagnostic tests and test for driver updates on your device on the following product support page - http://dell.to/2uJ7M62. Also, all devices with Windows 10 come with the Dell Support Assist app installed which ensures that you are running the most up to date drivers and software. We will be sure to share your Customer Service experience with our team so that you do not experience similar delays in the future. Dell