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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 93 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Comfort

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the device's phenomenal battery life and its overall high-level performance. Users also frequently praise the product for its accurate GPS, intuitive ease of use, and modern, lightweight design. While the majority of feedback is positive, some users have noted that the quality of the included band could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-93 of 93 reviews
  • Rated 5 out of 5 stars

    Awesome watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is compatible with iPhones. I just had to download the app and really good for tracking fitness. I can live without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Balance 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking item. Gooc workmanship. Good company Very reiable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    How do I feel about my watch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok the best part of this watch is that the battery lasts for almost a week

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Amazfit watch is an improvement over my last Amazfit watch when it comes to technology. The battery life does seem shorter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Watch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart watch is a good valued one that i ever use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZFIT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and great product, i recommend have goods options

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Amazfit Balance 2XT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this watch for 6 weeks. I go swimming for less than 30 minutes on the 4th of July weekend and next thing you know, the watch is unresponsive and ultimately stops working. Terrible product.

    No, I would not recommend this to a friend
    • Brand response from Amazfit
      Posted .

      Hi Halo, We're sorry to hear about your experience and understand how frustrating this must be, especially after only a few weeks of use. This is certainly not the experience we want our customers to have.

      Please reach out to our support team at support.na@amazfit.com with your order information and a description of what happened. We'd be happy to look into the issue and assist you with warranty options if applicable. We appreciate your feedback and hope to have the opportunity to make this right. Michael | Amazfit Support Amazfit

  • Rated 4 out of 5 stars

    Decent Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent watch, not as high end as some of the other fitness watches.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Amazfit 2

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible haven't had for long and screen not responding anymore

    No, I would not recommend this to a friend
    • Brand response from Amazfit
      Posted .

      We’re sorry to hear that you’re experiencing an issue with the screen so soon after your purchase. We understand how frustrating that can be. Please reach out to our support team at support.na@amazfit.com or 1-888-826-2934, Monday–Friday, 6:00 AM–5:00 PM Pacific, and we’ll be happy to help troubleshoot the issue and find the best solution for you.

      Michael | Amazfit Support Amazfit

  • Best Buy Employee

    Rated 1 out of 5 stars

    Watch

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch isn't worth the money.It is not dependable to work 100% and it doesn't hold a charge too long.

    No, I would not recommend this to a friend
    • Brand response from Amazfit
      Posted .

      Thank you for sharing your feedback. We’re sorry to hear that the Balance 2 XT has not been dependable and that the battery life has not met your expectations. We understand how frustrating that can be, especially for a smartwatch you rely on daily.

      We’d be happy to help troubleshoot the issues you’re experiencing. Please contact our Customer Support team at support@amazfit.com or 1-800-470-8704, Monday–Friday, during our business hours. We’ll be glad to assist. Michael | Amazfit Support Amazfit

  • Rated 1 out of 5 stars

    Will never try Amazfit again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe the one I bought was a lemon. It did not track distance properly, could only download a few songs in Spotify before it would say it lost the connection with Spotify, would randomly turn off Wi-Fi, and numerous new watch faces would appear in only a dark red color. Spent a day trying to get it to work properly.

    No, I would not recommend this to a friend
    • Brand response from Amazfit
      Posted .

      Hi MattRenko, we are very sorry to hear this and it sounds like the watch is not operating correctly. Please email us at support.na@amazfit.com and we would be happy to further assist you on this. Michael | Amazfit Support Amazfit

  • Rated 1 out of 5 stars

    Display problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month of use its not working anymore. The screening touch is not working, even that not damaged.

    No, I would not recommend this to a friend
    • Brand response from Amazfit
      Posted .

      Hi there, we’re very sorry to hear about this issue. It is covered under our one-year warranty. Please email your proof of purchase to support.na@amazfit.com
      , and we’ll be happy to assist you with setting up an RMA for a replacement. Michael | Amazfit Support Amazfit

  • Rated 1 out of 5 stars

    Zero stars. Best Buy never sent me a refund

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero stars. Best Buy canceled my order and I am still waiting a refund 4 weeks later.

    No, I would not recommend this to a friend
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