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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 8044 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max's sound quality, comfort, battery life, design, color, connectivity, fit, and transparency mode. However, some customers find them to be a bit pricey, heavy, and expensive. Additionally, the case could be better quality and the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 8,044 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Overpriced, but I like them.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -Aesthetically: look great on , match everything, chic for travel. -Functionality: the noise cancellation is top tier, they also include some sort of technology that follows your ears which assists with the perfect sound. -Battery life: is amazing and long lasting - got me through an entire day of international travel and the following day or two. They do take a while to fully charge. -Cons: they do slide when you lean your head back/move. I have to wear an updo when working out to avoid this issue, and also added silicone covers to combat it. -Overall: I think they’re overpriced, like most apple products. But they are sleeker and more appealing (to me) than other competing options. Curious to see how they hold up over time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been eyeing these headphones for a while. When I travel I’m not a fan of the smaller earbuds as they never stay in my ears. Not only are these headphones super comfortable, they are top notch quality. The noise canceling is scary good, it works so well! Highly recommend these 10/10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The most aesthetically looking headphones ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were and are my favorite purchase of last year and I am really happy that I own these pairs of headphones. First of all, there are aesthetically pleasing and thank God I bought the dark collar so it matches with my wardrobe. Also, you can’t really see if it gets dirty. I wear these headphones every day at home if I want to zoom out or at public transportation helps me be in my peace and especially I love the worthies during my workouts and winter time because this is a must have!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    don't regret buying them

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them, you can really hear the bass and they are pretty comfortable. they were kind of heavy at first but it didn't take more than 3 days for me to get used to the weight. and they also don't hurt my ears so that's a pro

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of these before and sold them against my will. So glad i was wble to get my hands on a pair of these again. They are singlehandedly the best pair of headphones i have ever owned or will ever own. I highly recommend picking up a pair of these. They come with outstanding noise cancellation and a magnificient battery life. On average about 35 to 40 hours of batter and about 16 to 17 hours of playtime. When any kind of media is playing with sound cancellation on you cant hear anything outside of these. Great for plane rides or loud areas.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    AirPods Max

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been about three months since purchasing these amazing headphones. PROS. I have been loving the battery life and of course the sound quality especially with Apple Music. They also connect to my Samsung smart tv and my Asus gaming laptop with the same quality sound. CONS. The ear cushions start to smell like sweat if you workout or go running they should have made them sweat resistant for the price they lacked on that but still very comfortable on your ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Airpods Max Pros and Cons after 3 months of use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality and Hard build. Really happy I bought it. Pros - Better noise cancellation, better sound quality, if you want a better sleep in the airplane just put these up and turn on noise cancellation easy. Cons - Feels a bit heavy, it starts paining after some time above the ears, no heavy and clear bass, sometimes ears feel hot.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple AirPod Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having used the Apple AirPods Max, I'm genuinely impressed by the audio quality. They deliver a rich, immersive experience. The combination of sleek aluminum and plush ear cushions not only looks premium but ensures comfort during extended use. Seamless integration with my Apple devices adds convenience, and the noise cancellation is outstanding. Despite the hefty price tag, the top-notch build, exceptional sound, and intelligent features make the AirPods Max a worthy investment for anyone who values a premium audio experience. I highly recommend it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    *IF* you can afford them, I recommend them to you.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll just address common complaints. You know the rest. They sound god tier. They connect effortlessly. They have a excellent build. Q - They're what, 600$? They're headphones. Too expensive. A - They're not for you then, you should check out the Sony XM4 over hear headphones. They sound very good and are built pretty nice. These are for people who want something better than XM4s or NC700s. If those headphones are for you, save 200-300$ and get them. Q - They don't sound as good as other audiophile headphones. A - Correct! But good luck using those open back (no noise suppression) headphones in a loud environment, good luck taking them outside of your house (they need an amplifier, not wireless obviously) and again you need an amplifier which can range from 200$ to 2000$. Q - This reviewer said they don't fit that good. A. That honestly might be the case. It's subjective, however. I suggest you find someone who has a pair of these, if you can't, best buy has a return policy for situations like this. I will tell you that 1. they are heavy, but feel very light on my head. I used to have QC35 iis, and XM4s. I can wear these much much longer because of them being more comfortable. 2. They "fit" my head perfectly fine. Q - THE CASE A - I get you, I agree with you. It's pretty garbage. So make like I did and get rid of the bra case. Put it on ebay, sell it to someone, heck give it to your kids. It's garbage, you don't want to use it. I sold mine for 25$, and it sold within an hour of me posting it. (Huh? I thought everyone hated it? Apparently not!) Buy yourself an actual case, I got mine for 18$ on Scamazon. You can get Max cases pretty much anywhere. Q - (more of a complaint about Apple) But they're not repairable A - Well, I challenge you to tell me what wireless bluetooth headphones ARE more repairable than these. In my opinion Apple went above and beyond. They impressed iFixit of all places. The cushions are held on by magnets, of course. I'm sure you knew that. But did you know that the headband is replaceable? I don't recommend you try this if you have a pair already, but you CAN take the cushion off and stick a SIM tray tool into a little hole in the upper top of the inside of the ear cup *(please make sure you know which hole, it might hurt a lot if you have the wrong one)* and gently push in just like a SIM tray and the earcup will completely detatch from the headband. Good luck finding a replacement, but eventually down the line I'm sure there will be some on things like eBay and it's just a headband so if you get one that isn't exactly original, whatever. I will say though that I'm certainly not easy on my Apple things, but my headband still looks perfect. They look fragile, but unless you accidentally take a knife to it, it will be fine. If you can realistically afford them and want them, I cannot recommend them enough. They are fantastic, I have zero regrets whatsoever buying mine for the full MSRP of 550$. (they're now 500$ at time of posting) Enjoy them!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is really great and the cushioning gives it a really comfy feel. Although can get uncomfortable if you wear them too long and there’s a really great battery life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great sound, greater quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound. very well built and sturdy. only downside for me is that it is so well built and uses high quality material which does increase its weight, making it hard to use while doing cardio/running.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite purchase of 2024 for sure! These have great sound quality, very stylish, and hold up very well. Perfect for casual usage or even to bring to the gym. Battery lasts very long as well. Love these!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have so many headphones; all I do is listen to music. These are by far in my top three. I love the noise-cancelling on these. Apple is not the best company, but they make some good headphones, haha! Plus, the battery life is nice. I haven't worn them for an entire day because I don't use over-the-ear headphones all of the time, but I do wear them every day. They have lasted me about 3 days with my wear time. Everyone will be different depending on your amount of wear time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just shy from perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, not heavy on me but could definitely be heavier on others. Bass is amazing, only critique is the connection issues that happen every so often

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    They are over the ear AirPods Pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are what you would expect over the ear AirPods Pro to be. I will say that the only thing that stands out the most to be is that they only support aux through Apple's own proprietary cable. Another annoyance is that you can't actually turn them off, and if you want them to enter low power mode you have to lug around the ugly bra thing. Both of these cons still don't outweigh the pros as I've been using them with a Windows 11 PC for music and Zoom Meetings and it's been phenomenal. The transparency mode means I no longer have to remove my headphones when my family needs to talk to me during class, and the noise cancellation means I don't have to be distracted by the living room TV or conversations either. They are an online students'/WFH employees' best friend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic Sound and Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have incredible sound and noise cancellation. They are also pretty comfortable, I’ve worn them for like 4-5 hours straight a lot and only barely started to notice any discomfort right before I took them off. I listen to many genres and watch lots of different types of videos and the sound has always sounded amazing. I also have a lot of hair and these don’t seem to mess up my hair too much which is definitely a bonus. The metal design also feels extremely sturdy and made of excellent materials.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    The best headphones ever!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had big headphones. These are my first headphones of this type. At first I didn't have enough volume, but then I realized that it's not about volume, but about sound quality! This is amazing!!! I recommend it to everyone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noice headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! :D I ordered open box excellent and was kind of expecting them to be dinged up and stuff but they literally look untouched! I’m very happy with these the bass is scrumptious, unc is great, and they make me look like a chad. The delivery was kinda bad tho gotta work on that Best Buy but everything else 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best over headphones i’ve ever had

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit. Ears fit in perfectly. Overall great quality like all apple products. The volume dial is my only con, wish i could de activate it. The sound transperancy is the feature that surprised me, i really like it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Max - Honest Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation setting is great. I attend a gym that plays extremely loud music and I can’t hear a thing outside my podcasts, music or phone calls. The battery life is amazing. Great for long flights. Very easy to use. Will take some time to connect your laptop after connecting to your mobile device. The headphones aren’t as big as I thought they would be at all! Great product. Apple got it right! Will sometimes get uncomfortable after a long period of time but then again, what headphones don’t.

    No, I would not recommend this to a friend
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