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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 141 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Durability

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers are impressed with the excellent condition and performance of the Certified Refurbished iPad Air (2nd Generation), frequently citing its ease of use and appropriate size. Many appreciate the device's value for the price. However, a common complaint centers around the battery life, while some users also noted issues with the screen and limited storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 141 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    iPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast. But the product it’s self was a little upsetting.. Battery life is not that great and the software updates is not the new one and I can’t download apps because it is not the up to date IOS. Even though the software says it is updated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased for son

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 3 year old son, holds charge really well son has left his iPad unattended for over 2 hrs even when I have realized his error the battery would barley drop maybe 20% which isn’t much at all since he was running kids YouTube on it with no volume. The parental controls our outstanding allowing us the parents to set up time zones which the iPad can be freely used and other time zones where you can select particular apps where you’d like your kid to only play during those selected times you may also set up block out times where your child will not have access to any of their apps for however long/duration you have set the blocked timer for all is manageable from parents either phones or iPads making things a breeze fun fact as well for the 1/4 of the price for a brand new tablet this was well worth it for our son just purchased a otter case from Amazon with screen protector and boom not breaking any time soon

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You have been warned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recieved my "refurbished" iPad Air 2 today, it had not been powered off (in my opinion never a good sign of quality control) and had scratches, and one dent and chip in the back (hey, it could have been plural). Also, there seemed to be a line of color that was bleeding. Upon further inspection, mine came from a place called "JemJem", I know a bit about them and would never purchase anything from them knowingly. Oh Best Buy, have you lost your way? And the weird part is, I checked warranty status and it has the full one year Apple warranty??? Paging Silkwood

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product for a Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product came in a timely manner. It doesn't have the original apple charger. The product looks new based small chip in the outer case. The battery runs pretty well. Perfect product for watching Netflix on the go and Peloton work out videos during the stay in order. Great Product for a Great Discounted Price! Great Utility!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    They suck!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these iPads. They break within a month and die fast.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Limited function for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay for the price, but unfortunately, there's not enough memory to install my basic apps, so I'm unable to really enjoy the iPad. I definitely have to upgrade to a larger GB of storage to enjoy fully,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    IPad Air 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing without any problems very surprised since it’s used

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Memory

    Rated 1 out of 5 stars

    Waste of money. Sold it quick.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display was horrid and glitchy. Obviously, you don't really own it, because you can't modify it (display layout). It booted very slow, at almost 90 seconds. The wifi was reliable, but it was memory choked. If you're getting an Apple or Samsung Tablet, spend the money and get the best you can afford, because the chasm between this and any iPad Pro is like they are from different universes. Same with the Samsung, get the Tab S and load it with memory. This was a nighttime reader, and I had to put it on the charger before I went to sleep, or it would be dead by the next evening.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPad Air 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn’t stay charged long. But overall it’s decent for children.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My daughter loves it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter ❤️ it you have to be carrying.My daughter loves it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad - great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift . Unsure of use . Delivery time amazing

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Perfect for my daughters

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint condition! Daughters love them. I ordered some from Amazon and they were horrible. Spent $15 more dollars for these and it was so worth it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in seemingly good condition until started using it then learned only 5g storage was useable as the system used rest of it. Then battery life was so terrible if you don't plug in iPad when it's at 50% it will die within the next 5 mins. Be weary before buying technology online

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best decision

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my gift to my 2 year old daughter . I was very hesitant at first but I am glad I went ahead and purchased this product ! I haven’t had any issues with it and it is by far the best gift because my daughter will not put it down lol she LOVES her tablet!!! So if your hesitant to buy it … all I can say is don’t be scared go ahead and get it ! You wont be disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Great IPAD for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth the chance to pay a little less for a refurbished IPAD. Looked brand new and works like a charm!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable and Cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love that best buy offers these more affordable options. it still feels like bought a brand new tablet without breaking the bank. it works great 10/10 I 100% recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition at an affordable price. I liked the way it came in with complete accessories

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Disappointing battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this exact same item for my wife last November as a Christmas gift. Recently my 2013 iPad mini could no longer use the latest apps, so I bought another refurbished iPad Air 2 for me. My wife’s battery lasts all day. If I use mine for a few hours continuously it dies, and is slow to recharge. Not sure why my battery isn’t as good. I guess that’s the chance you take with refurbished products.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product I bought for my grandma she loves it and it does what it needs to.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great pickup for half the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great pickup for half the price! Ordered this for my child to use for schoolwork and games and has been a lifesaver. The case was completely unblemished and the screen was responsive. Have had no issues with the product and look forward to many more days of productive fun and entertainment on this device.

    I would recommend this to a friend
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