The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
Rated 1 out of 5 stars
Don’t Waste Your Money
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this on 4/10/25 for my four year old autistic son to use for an augmentative and alternative communication device. We were able to get my son’s speech therapist to show us how to move his profile on touchchat from the old iPad to this one on 5/12/25. It stopped charging a day later. I tried to take it to the Geek Squad today and they could not help me but told me to call customer service. Customer service told me since it’s been more than 15 days since my order, I’m out of luck. I’ve found other reviews with similar concerns. Clearly Best Buy has a tendency to sell bad products frequently and ensures that customers cannot return them. This blatant nefarious and fraudulent behavior is incredibly disturbing. I’ve contacted the DOJ’s consumer services to address the bad business practices.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
ipad rating
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had the absolute worst experience ever with you all with this purchase. You guys gave me a malfunctioning device and will refuse to do anything about it and give me my money back. I will never strip foot or purchase one single item from your store again. The amount of time that i have wasted dealing with this situation is absolutely absurd! I am appalled that no one seems to care or know how to handle this situation. Therefore I have contacted my bank and they will be reaching out to you all to get my money back.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
IPad screen was bad
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Arrived broken, screen was coming off of the iPad
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Love it!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love using procreate on this iPad. I would recommend for any creative out there!
I would recommend this to a friend
Rated 5 out of 5 stars
iPad exchange
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It worked out well. I bought the first iPad than went to the store and exchanged it
I would recommend this to a friend
Rated 1 out of 5 stars
Gave me wrong ipad
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this ipad since the discount was so good, but they sent me an ipad pro 9.7 instead of this specific ipad.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Refurbished items
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great condition, awesome customer service. I always shop at best buy!
I would recommend this to a friend
Rated 1 out of 5 stars
jaz
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to make 4 trips to get it, it was scratch and no instructions
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Fast and sleek!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This processor is really fast. Better than any ipad or iphone I've had. Can't beat the refurbished quality and backing too!