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Customer Ratings & Reviews

Your price for this item is $269.99
The previous price was $599.99

Customer reviews

Rating 3.2 out of 5 stars with 11 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 3.9 out of 5 stars

  • Camera

    Rating 4.0 out of 5 stars

  • Battery Life

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

45%would recommend to a friend

Rating 4.6 out of 5 stars with 41 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Pros mentioned:
    Membership exchange
    Cons mentioned:
    Loud noise

    Rated 1 out of 5 stars

    Not the best buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made a horrifying oud noise intermittently only after return time had passed. Due to purchasing a membership, I was able to exchange it. The second phone did the same thing, but on the third day, thank goodness. Returning that one too.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Incorrect product

    Rated 1 out of 5 stars

    Poor Service Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again. What i ordered is completely different from what I got. I received a phone with a completely different serial number and model number. The representatives kept transfering me and placing me on extended hold and eventually disconnecting the phone. Such a horrible experience.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mother’s Day gift fail

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t charge well. Best Buy won’t honor return. Item arrived defected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay… minor scratches. It’s a phone so it is what it is

    No, I would not recommend this to a friend
  • Cons mentioned:
    Locked

    Rated 1 out of 5 stars

    Not unlocked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not unlocked, and the only thing they could do was refund me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my daughter loves her new phone its perfect she was so excited when she recieved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new phone! Really surprised at the cosmetic condition, not a scratch on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen in tacked, haven’t had phone long enough to really use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and amazing phone. I lovvveee it. Everything about it is very new. Best purchase so far❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocked

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got unlocked and had no way issue using with my current carrier.

    I would recommend this to a friend
  • Cons mentioned:
    Locked, Third party

    Rated 1 out of 5 stars

    Not actually UNLOCKED!!! Such a hassle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone I received came LOCKED. I talked to five different Best Buy employees to help me fix this issue but no one knew how to help me. They even sent me to Verizon because they thought it was a carrier issues. DO NOT ORDER THIS PHONE. Best Buy cannot ensure the phone will come UNLOCKED because their refurbished phones come from a third party. I had to return the phone and get a different one (which currently has issues too).

    No, I would not recommend this to a friend

What experts are saying

Powered by alaTest

Rating 4.6 out of 5 stars with 41 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about sound, price, battery and usability. Editors are less positive about screen and size and have mixed opinions about portability. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 87/100 = Very good quality.
  • gsmarena.comRating, 4.2 out of 5GSMArena team on September 27, 2019

    Apple iPhone 11 reviewThe iPhone XR was the first commercial success that came on the second attempt for making a more affordable iPhone. The iPhone 5c failed to impress in

    Full Review
  • TechRadarRating, 4.5 out of 5Gareth Beavis on September 29, 2021

    iPhone 11 reviewThe cheaper iPhone 11 is still one of Apple's top 2019 phones

    Full Review
  • The VergeRating, 4.5 out of 5Nilay Patel on September 17, 2019

    Apple iPhone 11 review: the phone most people should buyThis was not a hard review.

    Full Review
  • EngadgetRating, 4.6 out of 5September 17, 2019

    Apple iPhone 11 review: So good you (probably) don't need the ProThe iPhone 11 takes almost everything that makes the iPhone 11 Pro and Pro Max special and squeezes it down into a package that's $50 less than last year's cheap model. It's probably not worth buying if you have an iPhone XR or XS, but for

    Full Review
  • Tom's GuideRating, 4 out of 5Mark Spoonauer on September 21, 2021

    iPhone 11 review: A great iPhone for less moneyThe iPhone 11 offers superb cameras, fast performance and excellent battery life for an affordable price, especially after the latest Apple price cut.

    Full Review
  • Tom's GuideAdam Ismail on October 28, 2019

    iPhone 11 Deep Fusion Camera Tested: Here's the ResultsWe've had the chance to test Deep Fusion, the new photographic feature coming to the iPhone 11 lineup. Here's what it means for your photos.

    Full Review
  • Digital TrendsJulian Chokkattu on December 12, 2019

    Apple iPhone 11 review: The iPhone for allThe iPhone 11 succeeds the iPhone XR, yet it's even more affordable at $699. Is it worth saving $300 by going for it over the iPhone 11 Pro and the iPhone 11 Pro Max? For most people, yes. The upgrades include a second ultra-wide-angle lens, Night

    Full Review
  • Ars TechnicaSamuel Axon on September 29, 2019

    iPhone 11 review: The most attractive choice in Apple's best lineup in yearsIt's only a slight update to the iPhone XR, but it's the best iPhone for most.

    Full Review