Customers are delighted by the excellent condition and overall performance of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, color, and reasonable price. Some customers have noted concerns about the battery life, while others have mentioned slight scratches on the exterior.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 220 reviews
Pros mentioned:
Condition, Overall performance
Rated 5 out of 5 stars
Great phone!
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great phone, never would’ve known it was pre owned. Excellent condition, worked perfectly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this phone !! Best Buy had the best customer service, the process was so simple & I got my phone was earlier than promised. I’m a customer for life !
This review is from Apple - Pre-Owned Excellent iPhone 11 128GB (Unlocked) - Green
I would recommend this to a friend
Rated 5 out of 5 stars
Service
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You have the best service ever nice people excellent customer service
This reviewer received promo considerations or sweepstakes entry for writing a review.
The first time I got it it had problems but it got replaced! The second one came a bit dirty but it worked pretty good after I cleaned it and transferred my sim! My first purchase was a hassle to change though but it’s all good now
This reviewer received promo considerations or sweepstakes entry for writing a review.
My daughter very love this phone . Very good to buy that.
This review is from Apple - Pre-Owned Excellent iPhone 11 128GB (Unlocked) - Green
I would recommend this to a friend
Pros mentioned:
Condition
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Great Upgrade!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good condition, everything works great and there were only slight issues I noticed. The batter is significantly degraded, I just thought it would’ve been replaced before being sent out and there was crud or something stuck on the edges of the phone and camera. But other than that things have been going smoothly as I set up my new phone! I will update if there’s any problems.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an awesome phone even in 2022 and doesn't really show its age. It is fast and should get updates for many years in the future. If you have more money a newer iPhone is a better choice.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The phone is in working condition. However, the screen is minorly damaged. It has a line running down the left side of the screen. For that reason alone, I wouldn't exactly call this "excellent" condition. Otherwise, the phone is great and looks new.
This review is from Apple - Pre-Owned Excellent iPhone 11 128GB (Unlocked) - Green
I would recommend this to a friend
Pros mentioned:
Camera quality, Overall performance
Rated 5 out of 5 stars
***
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product in excellent condition. Fast delivery. Clean clear screen no scratches at all. Back of the phone also clean no scratches or anything. Everything works perfect. Except me cuz I'm an android person.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My son loves this phone! We got this to go with Mint mobile for my son and it was such an easy set up. It works great with the Mint mobile, the camera is great, the audio on the calls is perfect, and the phone wa sin great condition. I love love love buying phones from Best Buy. It’s so easy and this is my third one and I have not been disappointed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great battery life and always such a sturdy reliable phone. I have a toddler and a baby and the thing is indestructible (with the right cover of course). It was used but it’s pretty much new!