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Customer Ratings & Reviews

Your price for this item is $329.99

Customer reviews

Rating 4 out of 5 stars with 52 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are delighted by the perfect condition of the Pre-Owned iPhone 11 256GB (Unlocked) and find the price to be reasonable. However, several customers have expressed concerns about the battery life, with some reporting that it drains quickly and does not hold a charge well.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 52 reviews
  • Rated 4 out of 5 stars

    Really Worth the Price. ;)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, saw the mid reviews and experienced it for myself and realized how good ot actually is. The space is exactly what I needed and I love how compact it is compared to my other 6.6 inch screen A14.

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 4 out of 5 stars

    Good phone but old battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I purchased the phone I remembered looking up the battery health policies for used phones and couldve sworn they guaranteed 85% or higher for overall life but when I received the phone it was only 75%. Great phone otherwise.

    I would recommend this to a friend
  • Cons mentioned:
    Battery, Deceptive advertisement, Flimsy cardboard box

    Rated 2 out of 5 stars

    Battery life is terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with this product! I have been a Best Buy customer for many years and feel as if this was deceptively advertised! It looked good but came in a flimsy carboard “box”. It was unlocked (which was good) but came with a battery that already needs to be replaced - we just activated in today - 12-27-23

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Just like new

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first refurbished iPhone purchase I only spent a fraction of the cost of a new phone , it came out of the box no scratches , no visible damage , turned it on and charged the battery fully , took it to my carrier to have my line transferred over that part was very easy , I have been using this phone for 7 days today and I am very pleased with everything, I love this phone ❤️

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 4 out of 5 stars

    GOOD

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT HAD ALMOST NO SCRATCHES, A LITTLE SLOW AND THE BATTERY DRAINED OUT FAST

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was fine for the price and it work well considering it not being new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for your buck!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a backup phone for me and my wife and as a travel phone when we go overseas. It is in beautiful condition battery life is way better than expected I have a 12 pro max as my daily driver and wife has a 14 plus as Hers. Only downfall is there is no 5g capability but the 4gLTE capability of the phone is more than enough. This iPhone 11 still holds up perfectly in 2023 next to our newer 5g models.

    I would recommend this to a friend
  • Pros mentioned:
    Perfect condition

    Rated 5 out of 5 stars

    Replacement phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came perfect I have no complaints. thanks would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great phone. The battery did start to fade sooner than I would have liked, within a year of having it. Worked well and setup wasn't too difficult.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    battery not at 100% compatabity

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hi..received phone..overall good except the battery health max compatabity is at 82%..

    I would recommend this to a friend
  • Pros mentioned:
    Perfect condition

    Rated 5 out of 5 stars

    Iphone 11 refurbished

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, I'm happy with the model and the quality of the product.

    I would recommend this to a friend
  • Pros mentioned:
    Perfect condition

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my mother. She couldn't been more happy with it. Great camera and good battery life. Wonderful phone!

    I would recommend this to a friend
  • Pros mentioned:
    Perfect condition

    Rated 5 out of 5 stars

    Good condition

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looks quite new. After one year it’s still working like a champ

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two 2yrs ago and still an awesome phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazin phone perfect quality had no problems works with any plan

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    eh could be better

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I remember purchasing this item.... it came with scratches so I returned it.. but the shipping and everything else was quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is like new. It was in good state and seems like never used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressed….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reconditioned phone looks brand new! Everything works great. Definitely met my expectations. I was a little leery buying a reconditioned phone. This was my first time. Very impressed. Transferred my SIM card from my current phone to this one and the service worked flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great.. cousin love the phone. Minor scratches on the screen but not overwhelming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocked and refurbished iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter and I love it. I actually have the same one in mint green. Unlocked and refurbished is the way to go especially if your on a budget.

    I would recommend this to a friend
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