Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $199.00

Customer reviews

Rating 4.6 out of 5 stars with 2439 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,439 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem/Routet

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem/router! I purchased this item to STOP paying for Xfinity equipment. So far everything is working Good & much Faster!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Investment

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best decision I made to purchase my own modem/router. No more internet company monthly fees. Definite savings to own your own modem/router. Easy installation. Great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super surfing on the Arris 960

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my purchase and the customer service that was provided. This product is exactly what the store associate described and is everything I need and more .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally cut the Cord!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arris Surfboard internet/voice/wifi cable modem is providing the same efficient service I had with rented equipment from Xfinity. Very pleased with it and its capability to keep me connected. I had Geek Squad set it up but I think it is fairly easy to do without paying for installation help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its so lovely having it around

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its been so, so lovely having it so it seems to be fine with me remote setups

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivers on speed and stylish too

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. It has a very stylish look too

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 5 out of 5 stars

    It's the only Comcast approved wireless modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless modem works very well, as best as the rented one. The range is low but wired with my laptop provides rapid connection speed. it'll take about two years to recoup the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peasy Setup

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so simple to set up. Plugged it in, plugged ethernet and attached coaxial cable. Laptop took us to Surfboard website which then took us to Mediacom for install and adding equipment to our account. Up and running within minutes. Our download speeds went from 46 to 134. Crazy right? I highly recommend this, what an awesome upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Ever!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad that I ordered this to replace the one that I am leasing from the cable company. This is such a better one unit then was leased. My WFI is so much better within the house. Best Buy ever... lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked perfectly since I bought it. Phone is working great internet is great. Ran my ethernet cords thru the walls and plugged them into the unit. An still everything works great. So honestly I have no complaints. Comcast was able to get it working quick when spectrum turned me down for using this. So happy to change services and happy to say its a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surf & Stream

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new tower is working great for me. Looking forward to my next time sitting down to my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Not the original choice ...

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased another router originally but quickly exchanged for this particular model. This router was easy to set up, clear and user friendly! Awesome for gaming use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very picky when it comes to modems and routers.. they have to be one unit and this one for me is great. Works as described. I really like my Arris no problems with it yet. Thumbs up.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    Better then the cable providers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong connection within a 2 bedroom house. Got an extendeder for the living room and dining room area and now my whole house is protected. Great and easy setup. Im so happy that i dont have to rent modems from these cable and internet providers.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem with very fast speed and it is working excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best SurfBoard for Xfinity Comcast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very satisfied with this SurfBoard is the best on the market to be used for Comcast, the Wi-Fi rispond with strong signal . And if you have a base phone lines work perfectly with no noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excelente. Creative an efficient home. Connect tablet and laptop WiFi. Router directly.

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 4 out of 5 stars

    It's the only Comcast approved wireless modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great way to save $$$ but the range is bad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted something that could do telephone, this worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect modem.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only modem what I can use in my house works perfect.

    I would recommend this to a friend