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Customer Ratings & Reviews

Your price for this item is $599.00

Customer reviews

Rating 4.1 out of 5 stars with 58 reviews

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Rating by feature

  • Setup

    Rating 4.1 out of 5 stars

  • Range

    Rating 4.1 out of 5 stars

  • Signal Strength

    Rating 4.1 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers consistently note the easy setup process, especially for Xfinity customers, and the impressive range of the Surfboard Wi-Fi 7 Router. The Wi-Fi 7 technology is also highly praised for its blazing-fast speeds. However, some customers express concerns about the product's price and the usability of the mobile app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 58 reviews
  • Pros mentioned:
    Reliable, Wi-fi 7

    Rated 5 out of 5 stars

    Best Wifi7 Cable Modem Out There

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast wifi7! I get my entire Xfinity gig connection both wirelessly and on Ethernet devices that support gig connectivity. My last Arris modem dropped constantly. This Arris modem has yet to drop a connection even once.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Range
    Best Buy Employee

    Rated 5 out of 5 stars

    Arris surfboard model G54

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from previous model svg2482AC used over 31/2 years , this model G54 looked ugly but working very good triple range signal, never drop signal yet about three weeks using comparison to previous model dropped at least one Avery day. Setup was easy just download arris surfboard app and setup from that app it will connect to xfinity app, First I call xfinity customer to clearing out the previous modem and they tried to have me setup the new one about an hours but it not work.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Speed

    Rated 5 out of 5 stars

    Amazing technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I realized I needed to replace my Motorola(5 yrs old) I knew this Arris Surfb oard G54 would be its successor. With easy setup, greater bandwith, no lag or interference, great speed and reliabilty, this modem is amazing. I'm very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Replaced ISP equipment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy and no problems afterwards! I have 28 devices connected thus far,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    802.11BE Is The Best WiFi Experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is HUGE! No wonder it's so powerful! It's blazing fast! My computer's internet is on a whole new level! When changing web pages, I can't even see the transition. It looks like it changes in a blink of an eye. One page, one second, another page the next! It is truly astonishing! The only downside is that the signal drops off greatly in my bedroom. The modem is in the basement. That's ok because after I pair it with the TP-Link WiFi 7 mesh network in about a month, I won't have any dead spots in the house! As you can see in the pics, the test results say it all! This is the Arris G54 cable modem. The tiny white version is the Arris S33 that I upgraded from.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Finally getting max speeds through xfinity!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I separated all my wifi channels from 2.4ghz, 5ghz, 5ghz high and 6ghz. Through speed tests, im getting 1200 to 1300 mb/s speed tests. I have like 20 devices connected and not experiencing any slownes. If you have xfinity arris is the brand to go with

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Reliable, Speed

    Rated 5 out of 5 stars

    Amazingly easy to setup and RELIABLE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Netgear CAX80, what an expensive headache to have to mess around with. Constant random disconnects with no rhyme or reason, NAS links would just disappear when downloading files and end up with corrupted or no files at all, web portal interface SLOW as molasses and constantly restting itself to factory settings, even if you saved the profile it would bootloop as one setting wouldnt take and then back to square one over and over. The final straw was the multi-gig port on it just up and broke, crappy software, firmware and hardware, the trifecta of technological incompetence that is Netgear. Saw the Arris G54 and grabbed it as quickly as i could, first thing i noticed was how incredibly easy it was to setup, just plug in and setup with Xfinity app, took about 6 mins, the app itself took 5 mins to initialize and activate, so really 1 min, and secondly, how fast it was with the newest Wifi7 spec, also the multi-gig port is 10G and ill be using this with a 10G unmanaged switch so maximizing bandwidth, and lastly RELIABILITY, no weird disconnects or network links randomly going down out of the blue. The web portal is fast and easy to manage, also much more user friendly and intuitive interface. The Wifi coverage is great even setting the transmit oower to only 25% for 5Ghz and 6Ghz, and 12% for 2.4Ghz. Awesome gateway so far, this is definitely the one to get, still playing around with settings and learning this one but it is definitely a beast and top of the line and DEPENDABLE. Oh yeah, also some devices that wouldnt connect under the CAX80 and its widely known WPA3 issues with certain devices, well that doesnt plague this device, all the devices that i could never get to connect under the CAX80, connected easily to this one, not one hiccup. Love this thing, it just works. No more headaches and staying up late cursing network equipment due to one faulty overpriced device (CAX80).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris G54 is amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most amazing modem and router I’ve ever owned. I’ve been paying for top of the line Cox internet for years, but have never been able to achieve max speeds on any of my computers or iPads. If you look at my speed test photos you’ll see very slow speeds with my previous router and modem, followed by lightning fast speeds with the Arris G54. I did 2 different tests, one with my iPad and one with my iPhone, both tests were done while simultaneously streaming Formula 1 qualifying and watching a 4K video on YouTube. This thing is legit. Is it expensive? Yes it is. Is it worth it? Absolutely.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Unusable app

    Rated 4 out of 5 stars

    Great router, horrible setup software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need in a router right here. Offers great range and speed. Only downside is the initial setup is a joke. The setup requires an app that is so painfully unusable, I recommend a STRONG drink before attempting to setup (check out App Store reviews for SURFboard central if you think I’m being dramatic). Luckily, after about 2 hours of deleting the app and reinstalling it, somehow the router miraculously started working. Get through the initial headache and you’ll love it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Great purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design, Wi-Fi can handle all of my devices, from my smart TV to my printer with ease. If you're an xfinity customer, set up was a breeze, didn't even need to download the arris app to set up, everything was done through the xfinity app. For me, it was worth the price tag.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Speed

    Rated 4 out of 5 stars

    Modem and router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to set up. The internet speed is very noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Excellent wi-fi speed!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea upgrading to a DOCSIS 3.1 over DOCSIS 3.0 would increase the speed so much, but it does. If you're paying for 300mbps and up, DOCSIS 3.1 is an absolute must to get everything you're paying for. Aside from giving me the high download speeds I pay for, I was really impressed with the heavy increase in upload speeds. I went from 25mbps to 100mbps. Which, if you work remotely and constantly need to upload large files, it's a game changer! The set-up with the Surfboard app was extremely easy and I was able to activate on my account via the Xfinity app quickly and without having to call tech support, which I try to avoid at all costs. The only reason I'm giving a four star review is it's extremely pricey, but I needed to purchase something that worked with Xfinity and would handle future technology upgrades. The list of compatible devices was very short and Netgear's quality and customer support has really gone downhill. This is my first time purchasing an Arris router/modem, I'll update if I encounter any issues. So far, it works like a dream.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Speed

    Rated 5 out of 5 stars

    Best modem router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with Mediacom . Works well with speeds I’ve never experienced before even using the rented one from internet provider. Works better than first thought.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Device works, app does not

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo router and WiFi device will future proof you as far as Internet goes. Setup is easy but the app used to interface with the device did not work. I had to call customer service and manually set it up. For that reason it gets 4 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    expensive performer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its expensive. It replaced my S33 which would download just fine at 2000, but upload speed would not go past 40. I have had this for one day now. Installation was quick and simple. After the LED turned solid blue I switched to the xfinity app and completed the activation. After 7 minutes I was online. no tech support or phone calls needed. The top service I can get is 2000/200 and this modem delivers. At the time of writing, there are only a few devices that are "certified" by xfinity... this is one of them There was one hiccup .... the 10G port was not linking initially, so I used a 1GB port. After I was done I switched back to the 10G port and it started working fine. Dunno? If you have the bucks, I recommend it.

    I would recommend this to a friend
  • Cons mentioned:
    Data usage

    Rated 2 out of 5 stars

    Good modem bad app.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have good signal but I can only see 5 connected devices on the app so I can't set parental controls. I tried doing what the blogs all say which is keep deleting the app and redownloading it but I do not get any different results. Prior to installing this modem I had one that I would set timers on for items like TVs or cable boxes that constantly draw signal and would have them disconnect at night or during the day when we were not at home. Doing this would keep us at about half our available Wifi for the month on Xfinity. Since installing this I have gone over the 1G Wifi each month and can't see on the app what is causing the excess consumption issue. If the app wasn't an issue I think this would get 5 stars.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Small WIFI Range.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought it yesterday and i will return it back. i have an Spectrum Router SAX2V1S and i can connect to it in my font porch . Now this ARRIS G54 is not even showing on the WIFI list while I'm at the porch. I connected it at the same place as my Spectrum one and the WIFI range is better on my Spectrum router. My porch is like 20 ft from it and my ring cameras at the porch cant connect to it because the WIFI range, so it says 5k sq ft but it could be just for indoor not outdoor. It doesnt come with Ethernet cable or manual or nothing, just the modem and the power supply. It is fast but, for 600 dollars i will expect truly 5k range and stronger wall penetration. My Spectrum one is only 5 dollars per month and its more powerful that this ARRIS G54.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    I'm a satisfied customer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is exactly what I was looking for. I have a three-story home and my old router was not powerful enough to accommodate my entire home. My provider is Xfinity and this product was one of their recommendations. I am very satisfied with it. I did have to call customer service to help me set up the app. Other than that, it was very easy to install and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Range

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was easier than any other modem/router combo and the range is superb. The light combo is way easier to tell if theres something wrong too. Makes it alot easier for folk who don't know what each light means on an older modem/router.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Arris surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so much better/faster than my old Motorola however it was very pricey. At $600 + tax there should have the option/connection for a house landline. That's why the 4 stars.

    I would recommend this to a friend