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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1052 reviews

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89%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the Q504UA's touchscreen, ease of use, and performance. Many appreciate its lightweight design and long battery life, along with the ample memory and storage. However, some customers point out issues with the hard drive, suggesting an upgrade might be beneficial. A few also mention the size as a potential drawback, and the lack of a CD drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,052 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    There are some issues

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the ASUS is working, it's a great laptop. But it does have some issues. There are times during startup when it just won't allow you to get to the sign-on screen. I end up having to shut it down again and try again later. Another issue is that I constantly get notices that various drivers are out of date. I signed up for some software that would update these drivers but it is a subscription that must be renewed. It seems that there should be a way to update these without having to pay.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time having a laptop. I've always had a PC and an iPad. I love the ease of using this laptop. Makes my life so much easier as far as teaching. It's fast and easy to maneuver through ! Easy to download the programs and easy to use the programs. Was able to transfer my pictures that I wanted on my laptop. Able to use my same printer that I had before. Windows is easy to use also. Recommend this laptop highly!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great all around laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my wife. She is a Realtor and needs something fast with good amount of storage. This laptop does it all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for the price as long as you don't care about playing high end games. As a developer this laptop serves me great and is plenty fast enough. It's only issues come from having Windows 10 installed on it. That isn't this laptops issues though as it runs like a champ with zero issues with Linux. It's a Microsoft problem. It's a bit awkward to use it as a tablet , but great for presentations.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as an open box at an amazing price. Sturdy and processor is fast. Easy to use and love the ability to use it as a tablet with the touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This is a great computer, my 2nd Asus laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my last Asus over 8 years which was on Windows 7, and after constant use, the recharge connector went bad. I love this laptop, even though it had Windows 10, it was easy to use and pickup the differences. My last laptop lasted so long and did so well I went to Best Buy and asked for another Asus, the salesperson said they were the better computers comparing them to Dell and HP. I love this one. Love ASUS

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent computer for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this computer as part of the students deals discount and was worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Great Laptop and Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. I haven't had any issues with it all. The touchscreen is a nice added bonus. The price was good. I like that this one had a full keyboard with the numbers available on the side. It has numerous usb ports. The display looks great. The laptop is lightweight and great for all of my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect laptop for my needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second ASUS and I am pleased to see that the product has many improvements over the previous ASUS that I have. It's faster and runs much cooler.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this laptop as a Christmas gift for my wife. It was an open box purchase. She has her own tax and insurance business and this laptop is use for her business. It is very lightweight so it is easy to carry. Also I like that fact that it is touch screen so when working with clients, it is easy for them to put in their information. Another plus, is the size of the screen is very visible.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Good pc for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old PC with this one and I really like it. It is fast and I love the touch screen, although sometimes I forget it has that capability, it does what I need for my job (I am a teacher) and my husband loves that it has a number keypad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Weight

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop, fast and easy to use. Its also super light which is great

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touch screen

    Rated 4 out of 5 stars

    Computer ,tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was more then i expected, works great, and still very fast for having a touch screen on it, watched a movie on it last night and was transferring files while video was playing and had no issues, pretty good product for the price

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    Very Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old laptop was over seven years old and with a bad sector in the hard drive. So, we were going to just replace the hard drive, but, when talking to the salesperson, we decided to purchase this computer. The salesperson said it would be up and running in ten seconds. Well, I think it's a little faster than that. It's a great upgrade and we enjoy the Windows 10 on it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Same Asus Quality I've Come To Expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Asus laptop. I loved my previous one and was hesitant on upgrading but I have not been disappointed. Fast speed & touch screen. Pros - fast speed, hard drive space, touch screen, keyboard backlight, number pad Cons - Can covert to a tablet but the keyboard is not removable which just makes it too big and bulky to be useful as a tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Not Bad At All!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally wanted and surface pro (too pricey). I settled on a Samsung. When I went in to the store, I realized that the Samsung was still a little too high on the budget. The sales rep (that I waited quite a while for since it was "black Friday") directed me to the Asus. I was a little worried because it is not a brand name that I am completely familiar with. I have a friend who is very intelligent and had an Asus Laptop when we were in a college class together. She had no complaints. I also had talked with my cousin who is technologically gifted. Also, with decent reviews. Well, it's been a month and so far so good. I like the ease of using the tablet but I like having the keyboard for typing. It's probably a good thing it is all in one piece or I would probably get frustrated of having so many parts to keep track of. Silly, but as I look next to me at the charger for this product as well as the charger for my cell phone, my beats are plugged in to the laptop/tablet, I think of the "wireless" and feel a little overwhelmed. The keyboard is smooth and not klunky. I did have a challenge getting used to the windows program because it has been a few years since I have been able to use a "real" computer. Charges quickly and I was able to upload pics from a memory card with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I had troubles with customer service when ordering the correct laptop which was on sale, the computer is great. Not many problems with it, and it have had it for about a month now. I would definitely recommend if you are interested in a 360 laptop, as the touch screen is very convenient. The design of the laptop itself also looks very nice and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome laptop for advanced power user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a power user who develops programs, writes code, edits audio files and maintains web forums, I needed a machine with some muscle for at home and on the road and this ASUS was the answer. It responds quickly and it comes with plenty of disk space to meet my needs. I've had it for one month and I have loved it since day one. It has been a very good laptop to me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Great Computer for the Money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was purchased for my husband as a replacement for our old one. He likes it very much, it is easier to use and has the touch screen. The sales person was helpful in getting us what we were looking for.We wouldn't buy a computer anywhere else, you get Geek squad with it. That is worth a lot if you need help of any kind with your computer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. Had a old Asus, it was great and really didn't want to upgrade. My husband bought a Toshiba and I hated it. Went back to my old Asus for another year. Finally talked him into this one and it is fantastic! I am a teacher and my life is on this computer. It is fast, easy to use, videos are great, and the Touch screen is awesome!

    I would recommend this to a friend
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