Customer Ratings & Reviews
- Model:
- GA401QM-211.ZG14
- SKU:
- 6452913
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the ROG Zephyrus 14" Gaming Laptop's performance, graphics capabilities, and long battery life. Many appreciate its compact size, portability, and lightweight design, making it ideal for those on the go. However, some users note that the device can get warm and produce noticeable fan noise during use. The lack of a webcam and some concerns about the keyboard backlight are also mentioned.
This summary was generated by AI based on customer reviews.
Pretty Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, really it was pretty good, just plain not bad
I would recommend this to a friendAsus Computer Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great college computer that will grow with my student.
I would recommend this to a friend- Cons mentioned:Fan noise
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started working fine and I still had some minor issues (a clicky sound on the fan, the trackpad feels misaligned and when turning up/down the volume with 3 fingers it went from 0 to 100 and from 100 to 0 in an instant) I was going to learn to live with these issues but sadly i got a blue screen of death while watching youtube and since then the rtx card is not recognized. I'm out of the country so I wont be able to return it until next month, so for now i have no money and no laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you experience a blue screen of death/clicky sound and the trackpad feels misaligned. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps below to resolve the blue Screen of death related issue. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Work and gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has helped bring my wife to new level in her work.
I would recommend this to a friendworks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect for my drone needs and cell phone needs
I would recommend this to a friendGamer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this item overall. Would tell more
I would recommend this to a friendnice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice------------------------------------------------
I would recommend this to a friendASUS M14
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop Small and powerful, very light and useful.
I would recommend this to a friendExcellent product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Powerful and stylish. 100% would recommend.
I would recommend this to a friendGreat but Windows 10 could be an issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This particular one would not allow me to run any web browser other then Edge. Spent 4 hours btw Asus and Microsoft before Microsoft said, return this laptop we cannot figure this out. Best Buy was great about it.
I would recommend this to a friendThe best cost performance ratio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale, such a great laptop for the price!
I would recommend this to a friendDefective upon arrival.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop but came defective. I paid 1600 for a laptop that came defected. I am glad best buy has a warranty and return service. I am going to be returning in exchange for another. Hope that one is not broken.
I would recommend this to a friendGreat specs for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected. Specs are great for this price point.
I would recommend this to a friendWork/gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and price. Works well for everday use.
I would recommend this to a friendGreat PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great PC. It is fast, lightweight, long battery life
I would recommend this to a friendDecent specs, bad screen ghosting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Specs are decent, but screen has ghosting issue that makes playing high FPS games annoying, especially competitively. Returned as I couldn't get past that issue. Seems to be widespread in gaming laptops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sircha,
We do understand your disappointment and the inconvenience this may have caused if you have experiencing ghosting issues on the screen.
Usually, to resolve this, Verify if the GPU is running with the most current update and if playing online, internet service or connection is stable.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not great but also not terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop will do what you need it to do but after a few months it may start having some problems. Overall it isn't bad but for the price you can get a much better computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jared,
I'm sorry to hear that you start experiencing problems. This is not the kind of experience we want any of our customers to have. If possible, you can provide me with a detailed explanation at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Best Laptop Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop I’ve ever owned or used hands down.
I would recommend this to a friendDOA happens; BB Cust Serv Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online purchase...Unit delivered today DOA. Unboxed, plugged in, powered on. No image on display; no splash or bios, nothing at all. No signal to external monitor via HDMI either. Only Cortana's voice prompting me too choose a keyboard layout. This is my second purchase of the exact model laptop. First one was an in-store purchase for my son two months ago. That unit works great and is why I opted for another. I'm not even upset with Asus; sometimes you get a bad one, happens with any brand. My low rating is for Best Buy's terrible telephone customer service. They told me it would be taken care of immediately but then couldn't seem to process the return. Was on the phone for 40 minutes being told my patience was appreciated before line was disconnected. I call back, and after another 45 minutes on the phone waiting for the rep to make progress with placing a new order (we didn't even get to the return process), I finally gave up and told them that I had lost all confidence that they could complete the transaction and that I would return it to my nearest Best Buy location. After this customer service fiasco, I will absolutely make sure to go out of my way to avoid Best Buy. And I will spread the word! There are plenty of other retailers that sell quality laptops.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you received a DOA. Rest assured we will take a note of this review and pass it on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Cooling problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a gaming laptop, meant to be good for games right??? It overheats extremely fast. If your planning to use it for games then be prepared to upgrade cooling system.
No, I would not recommend this to a friend