Customer Ratings & Reviews
- Model:
- GA401QM-211.ZG14
- SKU:
- 6452913
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the ROG Zephyrus 14" Gaming Laptop's performance, graphics capabilities, and long battery life. Many appreciate its compact size, portability, and lightweight design, making it ideal for those on the go. However, some users note that the device can get warm and produce noticeable fan noise during use. The lack of a webcam and some concerns about the keyboard backlight are also mentioned.
This summary was generated by AI based on customer reviews.
Broken Out of Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fan clicks when laptop is sideways. Hardware issue not software... so you are stuck with it and when your warranty is up if this is causing long term issues good luck trying to say the issue has been there since the start... I am not some old grandpa either, build servers and use pfsense on my own home network.. its just a bad egg.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Goodbuyguy,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad wifi card
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is nice, but mine had a bad wifi card, so will have to return. At first it would connect to a network for 30mins or so and then drop, now wont connect at all tried theee networks. Reverted back to windows 10 and still same issue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the WIFI card. This is not the kind of experience we want any of our customers to have. Please attempt to re-install the driver from our website below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Driver: https://rog.asus.com/laptops/rog-zephyrus/2021-rog-zephyrus-g14-series/helpdesk_download
Steps to install: https://www.asus.com/support/FAQ/1045127/
Low fps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as I wanted to get rid of my pc tower to be able to travel and use a second monitor. Trying to run warzone on low settings and only getting 60fps.. I can get higher fps on a console. Updated all drivers and set game mode on yet it runs awful. Most likely returning and wasting my time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are planning to return. Have you tried to lower the resolution? Have you also tried to tweak any settings within the game like turning on/off Vsync? If you changed your mind and need any technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got really hard, freeze while trying to watch movies or game playing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experiences you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform system reset. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Stay away from best buy "fake" models...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware thses may be "fake" g14s 16gb has 8gb of ram soldered to the board and they are significatly slower than the ones with 16gb of ram on them... CPUz reported in almost 1200 points lower than a "real" verson. ASUS desont even acknowlage the soldered 8gb models are a thing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Siman,
Thank you for bringing this to our attention. Rest assured we will take a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Faulty Wireless
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disaster. Ever since buying this the internet connection and adapter has been spotty. I thought I had it worked out. Now I’m 2 days away from school starting and nothing is working to fix it. Complete waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carrie,
It's unfortunate to hear that the WIFI failed to work as intended. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Bios? Please attempt the steps from the FAQ below.
For further assistance send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002130-0110) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
- Pros mentioned:Build quality
Worked great till its death, 32 months later.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: The G14 was a solid choice for gaming right out of the box. The Dolby sound on this thing is awesome-loud and super crisp, perfect for gaming, movies, and just music in general. Solid build and low-key which I really like, doesn't look like a gaming laptop. The trackpad is smooth, and the keyboard feels great. Cons: It overheats... I managed to keep it under control with GHelper, keeping fans on 100% for cpu/dgpu. But after 32 months, it just couldn't take it anymore. It finally died after 32 months. After gaming I left it sleep, tried turning it back on but no go, no lights, no signs of life, nothing worked to revive it. Unfortunately, ROG G14 are known for their overheating issues... I wasn't surprised but yeah for an expensive machine I'd expect at least another year or two.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Speed
Amazing laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Wonderful screen. Amazing power to run recent games. Great battery life. I would recommend to anyone.
I would recommend this to a friend Unit not turning on
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit May 2021 and I have used it for a few times for video editing and light Youtube viewing and today (Dec, 28, 2021) it's not turning on. Hope there is a way to still return this. Total waste of money for its price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronald,
We're sorry to hear that your unit is not powering on. PLease allow us to make your experience with us a better one. We would recommend that you perform a hard reset on this model. 1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
A wonderful laptop but bad quality control ruined
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was really goooood and I liked it however nothing is complete.. I had to return it since the network adapter didn’t work no matter how I tried. I mean after paying all that money I got a defective laptop??! This unacceptable at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
2nd DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a 2nd unit that was Dead On Arrival. Gladd I opened it at the store so the reps can help exchange. The 3rd unit also had major lag and had a hard time booting windows. I imediatly returned it. Really wanted to like this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KHeng, Thanks for bringing this to our attention and please allow us to apologize for the poor experience that you've received with the product. We'd love nothing more than to improve your perception of our products and of course, our brand. We value your feedback and concerns as this will aid in any improvements that need to be made. We implore you to consider our brand if not for this particular product, then another that may also suit your needs. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Product was defective upon arrival
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the product because the fan was making a clipping sound, which is a known defect of this laptop. I was excited because the specs were great for the price, but when this happened, I did not want to take a chance with another unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the fan makes a clicking sound, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about the model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Good for 2 Years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop while it lasted. Compact, lightweight and fast. Unfortunately, the display began to fail at just over 2 years, in the 144hz mode and two months later the wifi adapter died. While technically repairable, the cost to do so is about half the cost of just buying a new, significantly more capable machine. This was a lot to pay for a laptop that didn't last even three years.
No, I would not recommend this to a friend broken product-sold twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the devise didn't connect to wifi and it was an open box product I think the store was aware of the problem but they still sell it to me, I had to drive to the store again to return the product
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you return the unit because it failed to connect to the WIFI. What you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is vital as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not my BestBuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is defective and BestBuy is not offering proper support for this. I am managing to return this as soon as possible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shashank,
It's unfortunate to hear that your unit is defective. This is not the kind of experience we want any of our customers to have. Is it unable to turn on? I'm happy to troubleshoot and resolve this matter with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Various power related failures
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it lasts but this model is known to have power circuit problems that will strike one day. If your laptop discharges completely you may never be able to turn it back on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the power related issues. This is absolutely not the kind of experience we want any of our customers to have. Please attempt these steps below:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and press the power button to start up normally
Have you tried to use a different power outlet? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. The screen resolution is horrible. I have an older hp x360 that is on paper far worse but out performs this laptop. Im returning this one asap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nacho,
It's unfortunate to hear that the screen resolution doesn't meet your needs. Have you updated the graphics driver and made any adjustments within screen calibration? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1015072/
Nope
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow overheated and just wasn’t worth the price. Returned for a desktop that had a downgraded chip and it works 10x better than this thing could ever. Don’t recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melody, Thanks for bringing this to our attention and please allow us to apologize for the poor experience that you've received with the product and that you had to return it. We'd love nothing more than to improve your perception of our products and of course, our brand. However, we do value your feedback and concerns as this will aid in any improvements that need to be made. If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
dont buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lan card problems after 1yr of ownership. Had to get motherboard replaced once already, scheduled another appointment to get it fixed.
No, I would not recommend this to a friendBad Laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop it constantly doesn’t work and this is about to be my third time taking it to Best Buy to get it fixed. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trip45,
We're sorry to hear about the unfortunate experience you're having with this unit. Can you please provide us with details on the issues you're experiencing? We would love to have your issues resolve in a timely manner. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support