Customer Ratings & Reviews
- Model:
- GA401QM-211.ZG14
- SKU:
- 6452913
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the ROG Zephyrus 14" Gaming Laptop's performance, graphics capabilities, and long battery life. Many appreciate its compact size, portability, and lightweight design, making it ideal for those on the go. However, some users note that the device can get warm and produce noticeable fan noise during use. The lack of a webcam and some concerns about the keyboard backlight are also mentioned.
This summary was generated by AI based on customer reviews.
High chance to get defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even full of two months after purchase, the battery died. And the best buy says 5-6weeks to fix. ???
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jenice,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the battery on this model. Can you please provide us with more information on the issue you're having with this model?
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is an issue with the computer connecting to the internet. Only works consistently with an Ethernet plug in. Certainly not what I bought it for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the internet on this model. We would recommend that you uninstall and install the WIFI driver on this model. Please follow the link below to do so. Here: https://www.asus.com/us/support/FAQ/1015073/
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Won’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase! Especially for gaming, spend the money on building a actual PC. CPU temp runs at 91 degrees even with a purchase of a 5 fan cooling pad
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience. Usually, most games will increase the temperature because of the high CPU usage. Please attempt the steps from the FAQ below. For further concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Horrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not hold wifi. I returned it two weeks later after try over and over. Also over heats way to fast
No, I would not recommend this to a friend$1500 for a $500 dollar laptop.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got so hot you could barely touch the keyboard. And this was from me playing sea of thieves for 20 minutes on medium settings do not buy this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oxyris,
We do understand your concern about thermal issues.
It is normal for the fan to spin at full-throttle and generates more heat than normal while the laptop is under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. It does decreases or normalizes once utilization goes down. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. The heat or temperature does decreases or normalizes once utilization goes down.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Terrible wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 2 weeks of use the wifi stopped working entirely. Resetting the drivers and rolling back windows did nothing to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We're sorry to hear that your WiFi stopped working. Please allow us to make your experience with us a better one. Seeing that you tried those troubleshooting steps and the issue still persists, we woyuld recommend that you back up your data and perform a system reset. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't support some of the games, apparently with some of the games the computer gets too hot and it shuts down. Not happy about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit shutting down while playing most games. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.M.2 failed in under a year. After replacement will no longer play games. Barely used, adult owned.
No, I would not recommend this to a friend- Pros mentioned:Speed
Get it!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ROG came through this time with a compact powerhouse. The 14 inch G14 has perfect portability. The Ryzen 9 is a great chipset and backed with the RTX 3060 will give you all you need to play most AAA titles. The 144 hz display is great for watch 4K videos. A great recommendation for anyone.
I would recommend this to a friend BUYER BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE. Laptop freezes constantly while doing simple tasks. Only option is to force a shutdown. DO NOT BUY.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit constantly freezes. This is not the kind of experience we want any of our customers to have. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042398/
So far this thing sucks!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First it wouldnt power on and i had to return it and get it replaced. Now this one wont pick up any wifi connections
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experiences with this model. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you tried to re-install the driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting- https://www.asus.com/us/support/FAQ/1015073/
Should add a little more details upon your PCs.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the PC but you guys should put rather it has the AniMe display on the back. I'm really upset it doesn't have it :(
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DnnBnjmn,
We do understand the inconvenience this may have caused.
The laptop was not advertised having an Anime Matrix on the lid. We will contact the appropriate department to add more detailed information on product advertising.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Burns your hands
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats way to fast. Do not attempt to play games on it. It will burn your fingers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elijah,
It's regrettable to hear that the unit overheats. This is not the kind of experience we want our customers to have. Have you checked for malware with your anti-virus program? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Runs Hot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issues I had with this laptop were the high temps. The fans had trouble properly cooling so I used a laptop chill mat and that helped alot. Small fans inside without alot of air flow keep this laptop relatively hot, but only on the top side/corners.
I would recommend this to a friend Defective, had to drive back to store...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen did not even turn on. Be store to test it at the store before walking out the store. Returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the screen is unable to turn on, and you returned it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Unreliable product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy Asus products Unreliable product damaged within a month
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HefnySaad,
I'm sorry to hear about your experience with the notebook being damaged. Is it physical or unable to turn on? I'm happy to troubleshoot with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is vital as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Lots of gadgets no reliability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after one week. Second ROG Zeph. that I had to return in a month. Enough said.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with this model. Can you please provide us with more information on the issue you're having? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Lying Shipping
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait 2 weeks to find out that the package was lost in the mail
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you didn't receive the package and it was lost. You can certainly have this resolve through your POP. If you receive a replacement and need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 3 months and will no longer charge or turn on. Also a loud mf laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh,
It's very unfortunate you've encountered issues with your notebook. Try verifying if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. You can also try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, for at least 10 minutes, please repeat the power cycle process again. If all fails, try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2107002130-0011.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:PerformanceCons mentioned:Heat
Great laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for day to day tasks , schooling and little gaming. For more intense gaming i would not recommend it. Heats up way too much. Get something else for that.
I would recommend this to a friend